User Experience Management Consultant

3 days ago


Singapore MOURI TECH PTE. LTD. Full time

**User Experience Management Consultant**
- Requirements _:

- Degree in IT, Management, Psychology, Data Analysis or equivalent
- Minimum 3-5 years of relevant experience
- Understanding of Experience Management concept (CX / DT background is a plus)
- Basic knowledge on XM tools (preferable Qualtrics)
- Research and need analysis capability
- Customer / Partner Journey mapping, Customer segmentation and personas creation
- Service blueprint design
- Collect and coordinate data (rules, survey standards, metrics selection)
- Analytical approaches, reporting and create dashboard
- Implement, roll out and communicate XM as per XM framework (from Nang)
- Excellent communication and interpersonal skills



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