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Customer Services Assistant
2 weeks ago
Requirements
1) GCE ‘O’ Level preferably with diploma in supply chain or logistics management
2) At least 1 year in customer service in the logistics industry
3) Good command of English and communication skills, and meticulous to details
4) Ability to interact with customers on a professional level, and align expectations into
executable process for internal operation
5) Ability to react and enjoy fast-moving environment
Job Details
1) Manage daily fulfilment activities from inbound to outbound, and ensure timelines are being met according to customers’ expectations
2) Build and maintain good rapport with customers to understand their requirements
3) Work closely with operation to ensure all customers’ expectations and requirements are duly fulfilled
4) Timely response to customers feedback and escalate to management if situation warrants it
5) Establish and update SOP
6) Ensure contracts and rates are updated, and monthly billings activities are accurately checked, reported and billed in a timely manner
7) Ensure all records and transactions are properly filed and archived for easy retrieve
8) To assist Customer Service Manager in driving Quarter Business Review and maintain or exceed KPIs
9) Any other tasks as assigned by management
- 5-day work week.
- Working hours are 9:00am to 6:00pm
- Normal business attire and presentable.
- Position available immediately, or at earliest commencement (New position).
- Singaporeans and PRs only.
- Basic salary range: from $1,800 to $2,200 (to commensurate with experience and capabilities).
- Incentive plan offered (to commensurate with experience and capabilities).
