Associate, Collections Credit Control, Grf

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an **Associate, Collections Credit Control, GRF.**

**Principal Responsibilities**

Responsible for dunning on all overlimit, delinquent and revoked RBWM Secured & Unsecured accounts to control / minimize default rate / losses
- By doing quality and quantity dunning and recommend appropriate actions
- By being effective in securing promises to pay
- By handling difficult and complex situations when necessary
- By negotiating with customers to work out viable solutions with cost effective measures to achieve performance
- To work with lawyers closely and adopt best legal actions with maximum recoveries at mínimal costs
- To work with Credit Counselling Singapore and adopt best repayment plan for customers
- Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests
- Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times
- Manage/Review draft response on exceptional collections cases such as customers’ feedback, MAS letter
- Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio
- Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts
- Providing timely, flexible and efficient service to our customers
- Written correspondences should be acted upon within the expected turnaround

Establish a "Can-Do" mindset within SGH Risk. Develop strong working relations with internal/external customer network
- To work well with project team and all Risks Stewards in conducting Reviews on MAS Outsourcing Framework, Contract Renewal and Associated Person
- To support business growth
- To have Strong Negotiation Skill and Problem Solving Capabilities
- Able to work in a team and take direction
- Enthusiastic and effective communicator
- Well organized, attentive to detail and accurate

Operational Effectiveness & Control
- Maximise productivity and efficiency
- Updating memos accurately at a reasonable speed, using RDF in ECAFE/Cyber where relevant
- Responsible for monitoring individual/DCA/LawFirms effectiveness and performance including the performance of the trainees assigned to
- Ensuring appropriate and prompt action taken to recover the debt
- System and daily issues
- By reviewing and recommending enhancements including system enhancements to improve current workflow/processes to minimise manual input to increase operationally efficiency
Requirements
- Bachelor’s degree with 2 years of collection experience
- Able to manage and review delinquent/revoke/written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as control flow through prior to write-off and maximize recoveries

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.