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Full Time Crew Lead

3 weeks ago

Singapore Kiztopia Services Pte Ltd Full time

**Roles & Responsibilities**:

- Manage duty roster, cleaning schedule & plan for equipment upkeep.
- Assist in day-to-day service crew deployment & their meal-time arrangement.
- Manage service crew’s performance, develop training plan to ensure service excellent.
- Maintain floor order and manage customer traffic.
- Oversee and streamline all workflow, provide superior with feedback & suggestion to improve productivity.
- Attend and resolve customer problems, complaints, and service requests.
- Look after playground safeness and handle all accident and emergency issues.
- Undertake & execute special project assigned by the supervisor.

**Job Requirements**:

- At least 3 years of experience in hospitality or customer-oriented job in front-line capacity.
- Experienced in a supervisory role within the childcare, recreational, or entertainment industry is preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents, and team members.
- Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday) with long hours of standing/walking.
- Able to work independently and effectively under tight deadlines in a fast-paced environment.
- A good team player with a high level of enthusiasm, drive, initiative and commitment.
- Experienced in using Microsoft Office tools, specifically Excel, Word, & PowerPoint.
- This is a **FULL TIME** position.

**Qualifications Requirements**:
1. Higher Diploma or above in Tourism and Hospitality or related disciplines.

**Job Types**: Full-time, Permanent

Pay: From $2,500.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

Expected Start Date: 01/10/2024