Telemarketing Representative

Reporting to the Telemarketing Sales Manager, you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem solve and ensure an accurate, efficient and smooth sales process. You are not required to make cold calls as your role is to support warm leads generated from our website. In order to service our international client-base, you must be able to work shift patterns and working hours are Monday to Friday, from 8.30am to 5pm or 10:30am to 7:00pm.

**Main Responsibilities**:
Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution.

Achieve sales targets pre-determined by management.

Communicate regularly with members.

Achieve / exceed set productivity and quality standards.

Adhere to regulatory targets within our territorial limits.

Sell with integrity and treat customers fairly.

Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues.

Maintain accurate records and files as required.

Actively support other team members and the achievement of team objectives.

Provide support to less experienced team members.

Identify potential process improvements and make recommendations to Team Leader.

To carry out other ad hoc tasks as required to meet business needs.

Skills / Experience

Strong customer focus with ability to identify and solve problems.

Excellent interpersonal skills

Good verbal and written communication

Ability to exercise judgement.

Ability to organize, prioritize and manage workflow.

The ability to work well in a team environment.

Good keyboard skills

Regulatory awareness

Proven track record in telemarketing insurance sales inbound and outbound, ideally in a non-advised sale process.

Experienced in health industry, insurance background or outbound sales background.

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?