Deputy Director

As a Deputy Director in the Partners and Operations Division (POD) in Workforce Singapore Agency, you will drive the operations policy and engagement strategies so as to deliver high quality worker-centric experience to job seekers. You are expected to oversee the operations of different career activities organised by POD, to curate and to deliver career matching services for different worker segments, at different career life stages. Besides translating business strategies into product/services strategies, and roadmaps, you will also derive insights through analytics to continuously refine the design of POD’s programmes and services.

You are strategic and enjoy analyzing information to make informed decisions and ideate new initiatives. You can communicate concepts and strategies effectively, and mobilize others to action, and execute ideas and concepts. You are results-oriented and is a high achiever with a passion to make a difference to the workforce development in Singapore. You are comfortable with ambiguity and can thrive under unforeseen challenges.

**Responsibilities**
- Provide strong leadership to steer the team in meeting organisational goals
- Formulate operations policy and engagement strategies including the development of operating guidelines and risk framework
- Oversee strategic operations planning and processes
- Conceptualise pilots to test-bed new initiatives and interventions relating to employment facilitation, and constantly iterate and refine the ideas
- Review operational strategies and performance results

**Requirements**:

- At least 10 years of experience in relevant fields with about 5 years in a management position
- Operations Policy Design & Implementation - Ability to analyse and understand policies and their implications, and translate into implementation
- Manage strategic affairs - Demonstrate strategic thinking, able to define organisational performance measures
- Communication - Deliver effective written and oral communication
- Relationship Management - Demonstrate effective interpersonal skills with internal and external stakeholders
- Budget Management & Stakeholder Audits - Ability to manage and optimise funds for usage across a variety of programmes and operations, and to review and implement outcomes of programmes/systems audits
- People Management - Effectively manage self, and collaborate with individuals/ teams internally and externally

Programme Implementation
- Proven ability in formulating operations policy and guidelines and translating it for the delivering of relevant interventions to facilitate job placements for different worker segments
- Previous hands-on experience in programme development including conducting market sensing and analysis, conceptualising and validating new construct and implementing and reviewing the outcomes
- Demonstrated success in driving programme adoption with measurable outcomes

Partnership Engagement
- Proven track record in delivering new and innovative ways to acquire new leads and partnerships
- Possess a diverse network covering industries in areas such as wholesale trade, professional services, financial services, Infocomm and Media etc
- Familiar with client and account management
- Ability to drive team to execute engagement strategies to meet organisation goals
- Good track record in partnership and stakeholders engagement