Partner Solutions Manager

1 week ago

Singapore Peoplebank Full time

**Partner Solutions Manager (Gaming)**
- 12 months contract, with an option to extend
- Hybrid work arrangement
- Work location: CBD

**Our Client**
- Tech Giant, Social Media Platform

**The Opportunity**
- Work cross functionally to triage operational issues and help drive resolutions for Gaming Developers
- Manage day to day operational work and offer high-touch solutions which includes addressing games submission pipeline, policy compliance, product bugs escalation, developer contracts and registration issues.
- Own internal operational tasks such as filing escalation reports, monitoring outcome, communicating status internally to partner managers and externally to gaming developer partners.
- Serve as an internal advocate aligning operational needs from key gaming developers with the policy and developer platform team.
- Proactively identify opportunities to improve partner experience on platform compliance through the creation of scaled messaging and education materials

**Your Background**
- BA/BS Degree or Higher
- 3-4 years of experience in online operations, customer success, account / partner management or project management, with at least 2 years of experience working in the tech industry
- Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
- Ability to work effectively and cross-functionally with all levels of management, both internally and externally
- Good understanding of the internet and/or gaming industry.
- Advanced skill in MS Excel, and PowerPoint for data reporting purposes.
- Fluency in both English and Mandarin or Vietnamese as the role requires engaging with partners in these key markets.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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