Senior Engineer, Vdi Services

2 weeks ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

**Responsibilities**:

- Responsible for overall coordination of the Delivery, Operation Support and Implementation of the VDI services to SingTel’s internal stakeholders and users.
- Lead and deliver quality IT Workspace VDI related services by working together with IT Workspace Transformation Team and IT Workspace End-User Support Team.
- Responsible for the performance, end to end support, availability and service level of the IT Workplace VDI
- Support on all escalated incidents from Level 1 support.
- Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
- Change management - Preparation of roadmaps, execution of Request for Change.
- End to end support for Citrix, VDI.
- Service improvement contributions.
- Problem tickets task actions to identify root cause of issues.
- Perform server maintenance and operational procedures
- Manage user profiles and data
- Perform maintenance and environment upgrades
- Review periodic reports of sever health, resource usage, user experience, and overall environment performance
- Review vendor knowledge base articles and newly released updates
- Perform policy-level changes and make Active Directory updates
- Review change control requests that impact the Citrix VDI environment
- Review knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibility
- Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
- Documents, reviews, maintains and shares relevant technical information to the team.
- Implements and develops improvements based on best practices.
- Focuses on automation and optimum use of the team to improve efficiency.
- Reviews technology changes to identify potential risks. To provide outside of working hours operation support and attend to on-call basis whenever required.

**Requirements:
- Minimum 6 years technical hands on working experience in setup, configure and support Citrix VDI through large Enterprise environment.
- Minimum 5 years End User Technology (EUT) related in an enterprise (>2000 staff) with multi-location.
- Proven working experience with Citrix Xenapp 7.x, Xendesktop7.x, Citrix Workspace Virtual App and Desktop 1912 in a Windows 2008 /2012/2016 environment and latest versions of the product VMware
- Experience with Provisioning Services, Hyper-V and NetScaler/ADC platform
- In-depth working knowledge of the Windows environment with at least 3-5 years of Windows administration experience and a strong understanding of network concepts.

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