Portfolio Success Manager

As a Portfolio Success Manager, you are an integral part of the Founders Team at Iterative. Your users are the founders in whom Iterative has invested. The success of the Iterative Founders Team is measured by the number of founders we assist and the extent to which we help them. In this role, you will support founders at both systemic and company-specific levels.

**What You'll Do**:
**Systems Level Support**

Our objective is to help the founders we invest in. Your responsibilities encompass:

- Designing, launching, and testing various systems to support founders at scale. This includes, but is not limited to:

- Enhancing the process of introducing founders to investors.
- Streamlining effective communication and managing support requests from all portfolio companies.
- Leading other strategic initiatives at the systems level.

**Company Level Support**

At the company level, you will collaborate closely with a select group of companies. Your duties include:

- Serving as the primary point of contact for your assigned portfolio companies, offering them a channel for their outreach and assistance needs.
- Cultivating strong relationships with founders, gaining insights into their strategic priorities, and providing recommendations to further leverage the value of the Iterative community.

**Who You Are**:

- You have a proven track record in customer-centric roles that deliver business value. This may encompass prior experience in Product Management or Strategic Customer Success.
- You have either been a Founder or have directly reported to Founders in a startup, addressing entrepreneurial challenges. Your ability to empathize with and understand the Founder's experience is essential.
- You are a creative problem solver with a positive outlook. Challenges and problems are viewed as opportunities by you.
- You excel at listening and possess a high level of empathy.
- Your communication skills—whether verbal, written, or in presentations—are strong, and you are comfortable communicating with individuals from diverse backgrounds and at various organizational levels.
- You are methodical and organized in your approach.
- You are driven by metrics and comfortable with measuring the effectiveness of all your initiatives.

**About Iterative**:
Iterative is an accelerator that invests exclusively in startups in Southeast Asia. Founded in March 2020 by Hsu Ken Ooi and Brian Ma, Iterative has raised $65M across 2 funds, invested in 65+ companies, 120+ founders and the total value of Iterative companies is now worth $1.2 billion.

Our investors include Cendana, K5 Global, Village Global, Goodwater Capital with participation from a large network of Silicon Valley founders and execs including Arash Ferdowsi (Dropbox), Achmad Zaky (Bukalapak), Andrew Chen (General partner a16z, Uber), Qasar Younis (Former COO YC, Applied Intuition), David Shim (Foursquare), Kum Hong Siew (Head of Airbnb Asia), Moses Lo (Founder, Xendit), and many more.

Iterative, as an organization, has 4 distinct functions and as a result, a team for each function.
- ** Recruiting** - Find startups for Iterative to invest in
- ** Investments** - Decide whether Iterative should invest in a startup
- ** Iterative Founders** - Help the founders Iterative has invested in
- ** Support** - Make Iterative a first-class organization

Iterative is currently a team of 10 and growing quickly across each of these teams.

**Culture**:
These are the Iterative values. They’re not for everyone but if they speak to you, you might be just what we’re looking for.
- ** Iterate or Die** - We take this literally. Ship early, get continuous feedback, and boldly experiment. If not the organization will die.
- ** Empathy is Our Competitive Advantage** - Our success depends on our ability to empathize with other people in the organization and the community.
- ** Be Realistically Ambitious** - The best strategy for making a big impact is to be realistic, have a plan and be ambitious.
- ** Responsibility is a Privilege, Not a Right** - Being part of Iterative means being given responsibility for a part of our business. Be a good steward of that responsibility by being accountable, diligent and open-minded.