Membership Services

5 days ago

Singapore REVUP PROSERVICES PTE. LTD. Full time

The Membership Concierge serves as the primary point of contact for members, delivering personalized, high-quality service and ensuring a seamless membership experience. This role involves handling inquiries, resolving concerns, facilitating member services, and maintaining strong member relationships to drive satisfaction and retention.Meet and greet, welcome members into the lounge in an approachable manner.

Responsibilites:

- **Member Engagement & Experience**:
Welcome and greet members in a warm, professional manner.
Provide personalized service to enhance the overall member experience.
Anticipate and respond to members' needs, inquiries, and preferences.
- **Member Onboarding & Orientation**:
Guide new members through the onboarding process, including tours, account setup, and benefit explanations.
Ensure new members feel welcomed and well-informed about all available services.
- **Communication & Support**:
Serve as a key point of contact for all member-related queries.
Communicate membership policies, events, and updates effectively
- **Service Coordination**:
Assist in booking and coordinating services, appointments, and reservations related to the membership.
Liaise with internal departments (e.g., reservations, events, facilities) to fulfill member requests
- **Issue Resolution**:
Address and resolve member concerns or complaints in a professional and timely manner.
Escalate complex issues to the appropriate department or manager when needed
- **Event Support**:
Assist with organizing and promoting member events and activities.
Attend events to engage with members and provide support.

**Requirements**:

- 1-2 years of relevant experience in a similar role (guest relations, customer service)
- Proven experience in customer service, hospitality, or a membership-based environment.
- Excellent interpersonal and communication skills.
- Strong organizational and problem-solving abilities
- Proficiency in CRM systems and basic office softwareHigh attention to detail and a proactive approach to service

EA License Number

Vivian Chen

R23116467

EA 24C2366

  • Membership Services Coordinator

    3 days ago

    Singapore beBeeCoordination Full time $3,000 - $4,500

    Membership Services CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Membership Services Coordinator to join our team. In this role, you will be responsible for assisting the Membership Team with event preparation, handling enquiries, registration, and payments for membership events.Responsibilities:Assist the Membership Team with...

  • Membership Services Assistant

    11 hours ago

    Singapore TANAH MERAH COUNTRY CLUB Full time

    **Job Description**: - Maintain an updated and accurate membership database (for both electronic records and physical members’ files) - Maintain statistical records pertaining to Membership data and profiles - Provide courteous and efficient service and timely responses to members/public on membership-related matter - Assist in the conceptualisation and...

  • Membership Services Officer

    4 days ago

    Singapore beBeeCustomerService Full time $3,000 - $4,500

    Job Title: Membership Services OfficerAbout the Role:We are seeking a highly organized and customer-focused individual to join our team as a Membership Services Officer. In this role, you will be responsible for providing exceptional service to our members, ensuring seamless gym operations, and supporting membership growth.Key Responsibilities:Assist with...

  • Membership Service Manager

    7 days ago

    Singapore beBeeCustomerService Full time $57,000 - $83,000

    Job OverviewAs a senior executive in membership services, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our membership programs.ResponsibilitiesEnsure day-to-day membership operations run smoothly, including responding to member inquiries and resolving any issues that may arise. Prepare and...

  • Membership Services Associate

    1 day ago

    Singapore Chinese Swimming Club Full time

    Roles & Responsibilities About Us Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us. Responsibilities: Lead potential members on informative & engaging club tours, highlighting the club's unique features,...

  • Membership Services Associate

    3 hours ago

    Singapore Chinese Swimming Club Full time

    Roles & Responsibilities About Us Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us. Responsibilities: Lead potential members on informative & engaging club tours, highlighting the club's unique features,...

  • Membership Services Coordinator

    1 day ago

    Singapore beBeeMembership Full time $3,000 - $4,500

    Mandai Wildlife Reserve is a unique wildlife and nature destination in Singapore.The reserve integrates five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.Job Duties And Responsibilities Create a pleasant membership experience for guests. Interact with membership applicants, providing detailed...

  • Membership Services Associate

    1 week ago

    Singapore Chinese Swimming Club Full time

    About Us Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us. Responsibilities: Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits. ...

  • Membership Services Associate

    4 hours ago

    Singapore Chinese Swimming Club Full time

    About Us Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us. Responsibilities: Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits. ...

  • Membership Services Officer

    1 week ago

    Singapore SINGAPORE MARITIME OFFICERS' UNION Full time

    If you share our passion in growing a strong and active union membership, join us in Singapore Maritime Officers’ Union (SMOU). You will be part of SMOU Membership Services Division to provide membership services to our union members. **Scope of Work** - Counter support to walk-in members’ enquiries and registration - Administrative support and...