Senior Engineer

Senior Service Delivery Engineer - Mainframe

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Senior Engineer on our Professional Services team in Singapore to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

- Provides proactive recommendations to the customer for improving their use of DELLEMC/STORAGE/IBM MAINFRAME storage solutions to help maximize their satisfaction with DELLEMC/STORAGE/IBM MAINFRAME. Actively contributes to the configuration, layout and performance tuning of DELLEMC/STORAGE/IBM MAINFRAME products.
- Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required. Provides assistance to DELLEMC/STORAGE/IBM MAINFRAME technical teams in the development of custom solutions and implementation preparation.
- Responsible for performing daily operational tasks, storage provisioning and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by DELLEMC/STORAGE/IBM MAINFRAME best practice documentation.
- Installs DELLEMC/STORAGE/IBM MAINFRAME software products in the Open Systems hardware environment. Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction
- Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Ability to work in a team environment
- Proficiency in hardware, software and/or operating systems environments
- Strong technical aptitude
Customer Service skill

Desirable Requirements
- Bachelors’ Degree
- Additional language skills preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.