Business Analyst

2 weeks ago

Singapore KRISE SOLUTIONS PTE. LTD. Full time

Location : Singapore

Contract duration : 12 months

Desired experience : Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.

**Stakeholder management**

At regional level:

- Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

- Collect, analyze and document business scenarios for the use of voice and chat channels
- Understand business interactions with clients and other external counterparties, and their expectations when communicating with Client.
- Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
- Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls
- Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

- Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
- Technical controls around proper archiving, security and surveillance of channels

At global level:

- Prioritize and plan with global teams the solutions expected by APAC within the global **V**oice & **E**-comm **R**ecord **K**eeping (VERK) and Surveillance frameworks
- Obtain validation of APAC plans by global stakeholders through the established governance

**Technical Skills**
- Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
- Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
- Very comfortable with the use of Office tools to draft process and SOP documents, analyse data and track metrics, and present clear and concise updates and executive messages to senior management
- Fluency in Mandarin is a plus as need to communicate with China Region/Counterpart.

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