Merchandise Support Assistant

**Full Time Merchandise Support Assistant**

**Singapore Changi Airport**

**What’s in it for you?**

First and foremost, you’ll be in a fun, fast-paced retail role and if you love working for the brand, you could move onwards and upwards in the company. You’ll receive competitive pay and benefits tailored to Singapore.

**About us**

WH Smith is one of the World’s most popular bookseller, newsagent and convenience retailers and is loved by millions of customers who shop in our Stores across the world. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe, we want everyone to feel welcome and we’ve lots to celebrate. We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. Whilst continuing to empower our sustainability promise of Planet, People and Community.

**Our Values**

Here at WHSmith we live by four core values which are as relevant today as they were back in 1792. We always want to look outwards, focus on our customers and keep our promises. Our values help us just do that
- **Customer Focused**:We keep our customers at the heart of everything we do.
- **Value Our People**:Our people are respected and valued in an honest and open environment.
- **Drive For Results**: We push ourselves to achieve ambitious and competitive results, delivering with pace.
- **Accountability**:We take personal responsibility and deliver what we say we will.

**So, what’s it like?**

The main objective is to manage the day to day running of the stockroom, from receiving, updating deliveries, maintaining store Planogram & the replenishment process in the shop floor.

**Key Activities**:

- To have a complete understanding of the WHSmith Rules and Procedures manual and to abide by these rules at all times.
- Ensure you have a complete understanding of all product, including up sell items, phone cards and items on promotions and are aware of new stock lines.
- Price stock as required.
- Maintain a high merchandising display standard.
- Maintain high stock levels of all product, ensuring all shelves are filled and restocked regularly.
- Ensure the shop is well maintained and kept clean at all times, particularly at change of shifts or close of shop.
- Carry out manual handling and lifting duties as required.
- Ensure the correct lifting procedures are adhered to at all times. E.g. bend knees, assess load and break the load down if necessary.
- Advise of any injury to the supervisor or manager immediately and to complete an accident report form.
- Report sickness to appropriate person at earliest convenience.
- Ensure to clock in and out at the start and end of work and breaks.
- Ensure to read and keep up to date on any company notices/memos or procedural changes.
- Keep all customers under observation, acknowledge as many customers as possible.
- Carry out shop surveillance as required.
- Keep high priced items in well supervised areas.
- Advise of any incident to the supervisor or manager immediately and to complete an incident report form.
- Report internal theft to Supervisor, Retail Executive or Head of Operations.
- Maintain high dress standards, wearing the correct uniform and name badge at all times.
- Any other duties as required or as directed by Shift Supervisor, Retail Executive or Head of Operations.

**Hours of work**:

- You will be required to be available to work shifts during these hours of operation, both opening and closing as required
- It is expected that you work weekends and public holidays as required

**About you?**
- Computer literate - desirable
- People skills
- Ability to use initiative
- Good communication skills
- Customer service focus
- Previous retail experience would be an advantage
- Positive attitude
- Friendly
- Reliable and punctual
- Team player
- *To be successful in role, valid security checks must be completed._

**Job Type**:Full-time, Permanent

**Pay**: $2,300 Per Month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

**Schedule**:

- Rotational Shift:

- A shift = **5.45AM**:

- 3.30PM // 7.00AM - 4.45PM
- B shift = 3.15PM - **1.00AM** // 1.15PM - 11.00PM // 2.15PM - **12.00AM**:

- **Transport provided for odd hours.**_

**Supplemental Pay**:

- 13th month salary
- Overtime pay
- Performance bonus

**Experience**:

- Retail sales: 1 year (required)

**License/Certification**:

- Singapore residency (required)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: From $2,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift
- Weekend availability

**Experience**:

- Retail/Merchandise: 1 year (required)

Willingness to travel:

- 100% (required)

Work Location: In person