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Associate Customer Success Manager
3 weeks ago
The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by 2026). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
This role sits in our Product Led Customer Success Organization. Our mission is to deliver a world class onboarding experience by encouraging best practices, showing value early, and taking the time to understand customers desired outcomes.
Individuals in the Associate Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who is looking to play an integral part in building best practices and processes while operating with a high level of autonomy in a changeable environment.
- Minimum 1-2 years experience in Customer Success, Account Management, Client Services, Sales Development or other similar customer-centric role who are motivated to build a career in the growing world of Customer Success
- A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to work in a fast paced environment - each Scaled CSM will work with a massive customer base, so the ability to react quickly and switch between various contexts is essential
- An entrepreneurial mindset - this is a brand new team so you must thrive in a highly changeable environment and contribute to building this program from the ground up
- High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
- Team player and passion for collaboration - in this role you will work as a pooled CS resource for MongoDB customers. This means you must be able to work with other Scaled CSMs as well as with the broader MongoDB ecosystem
- A results oriented spirit and will be unafraid to seek new challenges
- A degree in Computer Science, MIS or exposure to database, cloud and infrastructure technology is a plus
- Bilingual Mandarin language skills
**On a given day you will**:
- Grow Via structured enablement and investing in self development you will expand your technical knowledge and customer facing skills on a daily basis
- Take ownership engaging with a large portfolio via both inbound and outbound channels
- Coordinate customer meetings, validate and identify customer needs, potential challenges, and key success criteria
- Enjoy and promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
- Run webinars and/or enablement sessions with a group of customers to drive growth and further product adoption
- Identify and mitigate the risk of churn
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work in Customer Success at MongoDB, and help us make an impact on the world
MongoDB is an equal opportunities employer.
