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Food & Beverage Captain

3 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**

The Food and Beverage Captain is responsible to recommend guest our restaurants food and drink offering and delivery excellent guest service standards. The role requires an individual with outgoing personality who strives to provide our guests with the highest customer service, while ensuring procedures and protocols are fully followed.

**The Role**

**A. **Execute food and beverage operations**

1. Order taking and menu description

2. Up-selling products based on your extensive product knowledge

**B. **Maintain guest experience**

1. Building and maintaining relationships with guests

2. Maintaining guest satisfaction levels by being proactive in service operations

3. Improving procedures and systems

**Talent Profile**

1. Individuals who are driven to provide excellent service

2. Team players

3. Positive learning attitude and passion in customer service