Post-trade Services

1 week ago

Singapore CME Management Full time

**Description**

The Post-Trade Client Services Associate provides primary-level problem resolution & customer service to all current & potential clients. They lead on-boarding of new clients and platforms, work to engage customers on new initiatives, & build & maintain those relationships & provide daily support. He/She handles operational & customer-related issues, delivering resolutions, function as the primary lead for internal projects, & recommend updates to current operational processes & procedures.

**Principal Accountabilities**:

- Demonstrate mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives and mastery of internal operational processes, such as account set-ups, trade submission workflows and end-of-day processing. Demonstrate ability to teach/help colleagues with questions and issues regarding internal operational processes.
- Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits, develop strong relationships with customers, provide day to day support of customer questions.
- Support CME Group’s effort to develop innovative enhancements that improve our team and our customers’ experience. Document firm enhancement requests and help prioritize them. Suggest ideas to improve the customer experience and improve internal processes.

Skills and Software Requirements:

- Proficiency in Microsoft Office preferred

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