Ecommerce Merchandising Specialist

3 days ago

Singapore Castlery Full time

Founded in Singapore in 2013, Castlery is a digital-first furniture lifestyle brand delivering to 54 metropolitan areas across the United States, Australia and Singapore. Our mission is to create quality and beautiful furniture pieces and empower every customer to create an inspiring space. A space in which they can thrive and be their best self.

With our international markets now contributing close to 80% of our group revenues, we are entering a phase of hypergrowth as we seek to firmly establish Castlery as the customers’ furniture lifestyle brand of choice. We are looking for creative and ambitious talents to join our team on this journey.

As a digital-first tech start-up, we are driven by curiosity and move on insightful data to steer our decisions. We lead with a growth mindset and the belief that the combination of each individual’s passions and skills carry the company upward and forward. At Castlery, it’s where all ideas are listened to, and brainstorming means that job titles get left at the door. This is where self-starters can really make their mark, thriving and evolving as they go.

If making an impact gives you a reason to roll out of bed in the mornings, come join us

**Responsibilities**:
Our **Ecommerce Merchandising Specialist,** based in Singapore, plays a key role in product marketing initiatives. As part of our global **Campaigns & Onsite Merchandising Team** that drives revenue through marketing campaigns/initiatives, owned channels and customer retention in the 3 markets we are in (SG, AU, US), your job responsibilities are as listed below:

- Manage Customer Reviews
- Drive revenue by building customers’ confidence in our brand and products through reviews management.
- Approve and monitor company and product review scores.
- Collaborate with CRM team to generate ways to increase customer reviews.
- Onsite Merchandising
- Enhance customers’ shopping experience through the following:

- Ensure website content aligns with the onsite merchandising guidelines on both desktop and mobile.
- Strategically manage the position of products on landing pages.
- Perform competitors research to identify opportunities & best practices to adopt.
- Product Performance
- Monitor product performance across all markets.
- Analyse underperforming products and coordinate across teams to improve product performance.
- Monitor inventory to ensure stocks are properly managed in order to seize business opportunities.
- Assist the marketing team with ad-hoc tasks and projects to improve performance.

**Requirements**:

- Minimum 1 years of experience in an e-commerce/digital marketing role.
- Degree in Marketing or its equivalent
- Passion for merchandising.
- Detail oriented and data driven.
- Good written and verbal communication skills.
- Highly motivated and independent thinker who is willing to work collaboratively.
- Adaptability, tenacity and strives within tight deadlines.
- Customer-first mindset.
- Excellent written and verbal communication skills.

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