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Professional Services Regional Practice Architect

2 weeks ago

Singapore Splunk Full time

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success.
**Professional Services Regional Practice Architect, Global Services - Platform**
**Role**
Are you looking to make an impact and are passionate about groundbreaking technology? The work you’ll do will directly impact the experience of our customers and peers all over the world. We bring best practices out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. You’ll get the chance to see firsthand the great things that our customers and partners do with Splunk.

As a Professional Services Regional Practice Architect, you will fuel solutions to ensure enterprise deployments that make the deepest impact possible across an organization. In this role, you'll tackle an organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated, and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Regional Practice Architect you will be adept at mastering new technologies and come from a variety of business, analytics and technology backgrounds. This isn’t just about you and your abilities, but can you step up and influence others? Are you willing to teach others what you know and share what makes you awesome? Influence through mentoring is a key component of being a Splunk Architect. Can you be a team multiplier and are you up for the challenge?

**Responsibilities**
- Lead all aspects of the adoption, optimization and integration of Splunk’s core, enterprise, and enterprise cloud solutions into the customers’ business architecture.
- Be successful working with all levels of an organization from the C-suite down to individual developers and SRE’s.
- Defend the necessity of the Splunk investment to VP and CxO leadership based upon risk, allocation of resources, tools/people spend, and proprietary vs open-source approaches.
- Provide collaborative communications and customer partnership that allows the customer to feel valued, heard and supported.
- Deliver training to customer and partner teams and end users on advancing technology where you are teaching without having full knowledge.
- Mentor and coach junior consultants and partner consultants in new knowledge and process areas, in the technology, and more importantly in the non-technical areas.
- Create relevant materials for field teams focused on new product features, domain trends, and other deep technical content.
- Interact with customers and prospects to understand their business challenges and desired outcomes.
- Partner with field leadership to jointly develop strategic and technical account plans.
- Understand current and future product developments to communicate to the field, as well as contribute to future development direction based upon customer needs and your expertise.
- Partner and collaborate in ongoing initiatives, such as new services offerings and product interlocks.
- Deliver presentations and technical briefings to customers on Splunk premium products and solutions. Assist and lead with critical Splunk evaluations and POC’s.
- Deliver on paid customer subscriptions (Assigned Expert, On-Demand Services, etc) only.
- Good corporate citizen - two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
- Embrace continuous learning, maintain up-to-date knowledge of Splunk products, functional knowledge, and industry best practices.
**Requirements**:

- 5+ years of current experience in technical consulting or sales engineering with experience in Splunk Enterprise, Splunk Enterprise Cloud in large scale and highly distributed architectures
- 3+ years experience supporting customer facing multi-tenant infrastructure (SaaS) or similar cloud related services
- 3+ years experience with at least one of the following Cloud providers: AWS, Azure or GCP
- Certifications and Accreditations:

- Splunk Certified Core Consultant
- Splunk Accredited Splunk Cloud Fundamentals Consultant
- AWS Certified Cloud Practitioner Certification
- Experience with both the Unix and Windows operating systems; comfortable on the command line interface
Clear understanding of network and system management solutions
- Organized with a healthy sense of urgency, able to set; communicate; and meet deadlines with competing priorities
- Ability to quickly explore, examine and understand complex problems and how it relates to the customer’s business
Experience with automation/orchestration tools, at least two of the following: Ansible, Pu