Retail Operations Specialist

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team
The retail operations (Ops) team is comprised of peeps that know a little bit about everything and a lot about most things within their lululemon market. Based in market, our Retail Operations team is an extension of our store teams. You are responsible for supporting cross-functional daily operations, solving complex problems, and developing new initiatives that support the demands of running a shop. Simply put, Retail Ops is responsible for making the complex simple for our store support centre and stores.
- Position will be based out of Singapore.

**A day in the life**:
Your primary objective will be to inspire, lead and drive efficiencies via operational support to our stores:

- Support program evolution and creation, this includes but is not limited to: cross functional alignment, writing communication, creating content (ie youlu, FAQs, resources) implementation and follow up
- Participate in cross-functional working groups to ensure that the needs of stores are considered and included in execution of any communication, project or initiative - provide options and impacts to cross functional stakeholder and decision makers with a clear recommendation - identifying areas for cross-functional collaboration and bringing the right people together to propel work forward
- Lead elements of the internal Opening and Optimisation (New Store Openings) Process in collaboration with the relevant store and Store Support Centre teams
- Spport in the moment/urgent operational issues that impact stores
- Support change management for the retail network from our Store Support Centre departments
- Deliver new efficiencies and process optimization for the retail network
- Manage day to day programs within the region and in your market
- Identify and mitigate store-facing risk
- Work directly with regional sustainability team to execute local initiatives
- Set up appropriate data collection to support the criteria as released by the government in relations to the promotion of saving and recycling resources
- Present in stores at least once a week, pending health restrictions.

**Qualifications**:

- Preference of 1-2 years experience in store at ASM level and above.
- Preferred experience of leading the operations pillar in store.
- You are experienced with managing multiple projects at once. Project management is your best friend.
- You are an expert in enrollment, training and have a way of making the complex simple.
- You drive solutions and ideas that support us to be "best in the world" at guest experience and results.

**Must haves**:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.