Manager, Risk Management

4 days ago

Singapore Income Insurance Limited Full time

A self-directed team player in the Risk Management & Compliance ('œRM&C'
- ) function under IAG Shared Services focusing on Compliance (Market Conduct areas). Be able to lead junior RM&C staff and assist the Head of function in maintaining a robust risk management and compliance framework.

**Responsibilities**:

- Independently conduct or guide RM&C staff to conduct investigations, based on complaints lodged by customer or internal stakeholders and generate report for vetting by Head of RM&C
- Review the assessment conducted by 1 st level assessor on the quality of the financial advisory services provided by representatives, against the non-sales KPIs, and determining if infractions have been committed by representatives (Balanced Scorecard framework)
- Review the assessment conducted by 1 st level assessor on Replacement of Policies ('œROP'
- ) to ascertain if ROP transaction is detrimental to customer
- Maintain, update and enhance the company's Market Conduct-related policies (e.g. Balanced Scorecard ('œBSC'
- ), Complaints Handling, etc) in accordance with company requirements
- Conduct compliance training to relevant staff and representatives (where required).
- Identify compliance issues that require follow up and be able to independently discuss emerging compliance issues with relevant stakeholders
- Lead the market conduct stream in performing relevant gap analysis based on new and updated regulations issued by regulator
- Lead the market conduct stream in performing control testing based on gap analysis completed
- Lead the market conduct stream in completing activities under Compliance Monitoring Plan (includes assurance checks on tasks performed by 1 line of defence functions)
- Lead the market conduct stream in preparing and presenting relevant updates and/or reports to the Management
- Lead the market conduct stream in performing System UAT testing and to provide feedback on enhancements (where required)
- Keep abreast of updates to relevant regulations and developments impacting the FA industry, focusing on Market Conduct-related topics (e.g. BSC, Complaints Handling, etc), be able to assess how it will affect the business and recommend relevant controls to mitigate the risks
- Undertake any tasks as assigned by Head of function from time to time.

**Requirements**:

- At least a bachelor's degree or above
- At least 8-10 years Compliance-related experience in financial services/insurance-related industry focused in Market Conduct
- Sound technical Market Conduct knowledge and skills, with hands-on experience (i.e. BSC, Complaints Handling, ROP, etc)
- Strong attention to detail (i.e. proficient in reviewing work performed by more junior staff)
- Having prior financial advisory experience will be an added advantage

**Other competencies and traits**:

- Uses initiatives to add value and increase efficiency in existing processes
- Possess good communication (verbal and written) skills with a strong EQ
- An eye for details, has a strong analytical mind with good problem-solving skills
- Has a self-motivated personality and is able to work well in a team
- Adaptable to changes
- Self-disciplined and motivated in a flexible hybrid work environment

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