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Infrastructure Engineer, Apac

3 weeks ago

Singapore Olympus Australia Full time

**About the Role**:
The Infrastructure Engineer is also responsible for IT software and hardware asset management for the APAC region.

The role is based in Singapore and has both local and regional responsibilities.
- Interacts with users in response to end user service requests, ensuring a strong focus on user experience and Customer satisfaction in all interactions
- Adheres to IT Service Management processes in terms of E2E process steps, deliverables and quality
- Ensures IT change management procedures are adhered to for all infrastructure changes
- Produces all necessary system and change management documentation required to deploy changes to infrastructure, ensuring adherence to quality and compliance standards
- Drives the resolution of escalated and critical local IT incidents / requests, coordinating the response across relevant support teams, and ensures impacted users receive timely communication of resolution status
- Responsible for maintaining a detailed inventory of the APAC region’s software and hardware assets
- Manages and maintains databases and records of information such as licenses, service agreements, and warranties for the organization’s software and hardware.
- Maintains processes, policies, standards, systems and measurements that help the organization to effectively manage the IT asset portfolio daily and long-term (software and technology-related hardware), ensuring cost, risk, compliance and business performance objectives are met.
- Ensures software and hardware asset costs are well controlled and regularly recharged to relevant functions and business units
- Identifies and raisespotential asset portfolio efficiency opportunities to management, and implements improvements where agreed.
**Why work with us?**

We are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values of **_Integrity, Empathy, Long-Term View, Agility _**and**_ Unity_** form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

- A competitive salary package.
- Flexible work arrangements
- Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)
**What we are looking for**:

- 3+ years of experience in IT infrastructure / Operations
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- ITIL certification preferred.
- Highly organized, strong attention to detail, methodical approach
- Demonstrable experience of problem solving / analytical skills.
- Broad technology domain experience
- Strong interpersonal skills and able to participate in deployment and hyper-care activities
- Demonstrated ability to work in a cross functional and collaborative team environment
- Knowledge of the latest technologies and concepts of modern IT infrastructure and cloud environments, including associated IT security know-how and process understanding according to ITIL - preferably from SAP/SFDC environments
- Strong knowledge with Linux/Unix and Windows Operating Systems
- Good knowledge and understanding of Firewalls, Network protocols, DNS, TCP/IP and proxy servers.
- Cloud Hosting - working knowledge of Azure/ AWS cloud
- In-depth knowledge, supported by proven experience, in the management of IT outsourcing partnerships including contract and SLA management.
- Proven ability to improve operational efficiency, service delivery and information management across the IT organization
- Experience in ITIL tools such as ServiceNow, BMC FootPrints, Atlassian, etc.
**About EVIDENT powered by OLYMPUS**:
EVIDENT contributes to life science research and the promotion of a safe and secure society through our core products such as microscopes, which we have developed and manufactured since its foundation in 1919. These products include industrial endoscopes, non-destructive testing instruments, and X-ray fluorescence analyzers. As a result of providing solutions that improve the overall efficiency of customer workflows with high quality products, all of the core products of the EVIDENT Business have gained a leading share in the global market. As for business performance, the EVIDENT Business achieved increases in both revenue and operating profit for three consecutive years up to the fiscal year ended March 2020 demonstrating that EVIDENT is poised for ongoing growth and success.

**Want to know more?**

A comprehensive Job Description is available on our careers page.
**In the meantime, follow us on**:

- LinkedIn - Olympus Singapore

**_
No Agency assistance required at this time._**

**_
We are an Equal Opportunity Employer_