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Required Windows Admin

3 weeks ago

Singapore PATH INFOTECH PTE. LTD. Full time

Microsoft Windows Server 2008, 2012 R2, Active Directory
- Windows NLB and Redundancy Clustering
- Microsoft SQL Server 2014
- HP DL and BL Server
- HP SAN Storage (good to have)
- Windows networking
- Microsoft Hyper-V and SCVMM (good to have)
- Scripting or coding basics (good to have)
- MediaKind Mediaroom Product knowledge (optional)
- Good verbal and written English

**Detailed and Additional Skills and experience**:

- Experience with server hardware, preferably both blades and rack mounted servers. Preference to HP DL* and BL* series, MSA, 3PAR.
- Experience in Microsoft Windows Server, Microsoft SQL Server, SCCM, SCOM, Windows networking.
- Understanding of High availability technologies: network redundancy, server clustering, RAID
- Know-how on scripting technologies or coding experience is an advantage. Powershell is preferred.
- Know-how on virtualization technologies, preferably Hyper-V.
- Good spoken and written English.
- Technical writing capabilities.

**Key Responsibilities**:

- Installation, configuration and operations support of Windows Server components of a complex IPTV/OTT Solution.
- Creating detailed MOP (Method Of Procedure) documents for planned changes in customer platform, reviewing and validating MOP internally and with customer to get customer approval.
- Execution MOPs on customer platform during designated maintenance windows (including night time if required).
- Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on issues reported by customers. Provide in depth investigation of critical escalated issues.
- Maintain high level of customer satisfaction by providing services fully compliant with the SLA.
Create and maintain customer relationship on a day-to-day basis, e.g., communication, information gathering, operational review, escalation and reporting. Provide appropriate follow-up to customers.
- Engage additional support level within a predefined time frame and collaborate with them, as needed, in order to resolve the issues (internal and external escalations).
- Ensure every customer reported issue is properly documented for tracking purposes and learning opportunities.
Ensure time tracking accuracy for cost charging purposes.
- Understand the service metrics, thresholds, and key performance indicators used to govern the ticket resolution process.
- Use the knowledge management tool by searching/creating/updating articles. Proactively share knowledge.