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CRM Developer

2 weeks ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

This is a 12 months contract assgined to our client

Work Location: To be confirmed

Salary Range : $5,000-$8,000 (depending on experience)

**Job Description**:
About the role
- A learned profession that applies your domain expertise in support of operational objectives, and

primarily focuses on demonstrating your experience to craft and implement CRM solutions for your client.
- You will be a key contributor across all phases of Avanade projects. Day-to-day you will:

- Contribute across all phases of projects (e.g. Plan, Analyze, Design, Build and Test)
- Demonstrate technical expertise to design and implement CRM solutions
- Collaborate closely between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
- Research customer issues that may be non-standard in order to offer solutions
- Craft conceptual architecture and technical solutions
- Ensure project quality meets standards through critical metric identification and testing plan
- Partner with multi-functional technology and design teams to ensure consistent, beneficial client

interaction and solution delivery
- Assist in sales activities and planning as required
- Support continuous improvement efforts to proactively identify potential challenges to customer success

and business efficiency

Key Role Skill & Capability Requirements:

- You are excited about working with a global technology leader to solve business-critical problems for some

of the top companies in the world.
- You are a fast learner, self-starter, and creative thinker.
- You are passionate about software and its potential to move organisations forward through innovation.

Technical skills include:

- Understanding of common Industry standard business practices supported by Dynamics 365 CE.
- Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power

Automate) and Common Data Service.
- Excellent understanding of Dynamics 365 Accelerators and ISV solutions including Healthcare, Financial Services and Not for Profit.
- Experience in implementing Marketing Automation, Sales, Customer Service, Connected Field Services and/

or Project Services Automation and xRM solutions.
- Experience in a Software as a Service (SaaS) environment
- A solid understanding of Relational Database concepts.
- Experience working in both Agile and Waterfall delivery models.

Non-technical skills include:

- Human Centred Design
- Client management skills and the ability to work with customers to develop and manage an action plan.
- Consulting experience working with external clients.
- Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training.
- Experience working with global/offshore teams on CRM technology implementation and maintenance

projects.
- Excellent interpersonal, presentation and communication skills
- Bachelor’s degree in business systems or related field
- MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps Preferred Years of
- Work Experience: Minimum up to 3 years of Microsoft Dynamic365 CRM and minimum up to 1 year of

Power BI project implementation