Customer Service Officer

2 weeks ago

Singapore CANDID WATER COOLER PTE LTD Full time

Regular office hours: 8.30 am to 6.00 pm

Easily accessible work location: International Plaza (above Tanjong Pagar MRT station)

On-the-job training will be provided

**Benefits**:
Career advancement opportunities and job rotation for Customer Service Officers and Customer Service Executive with the potential for supervisory and / or managerial role.

**Job Description**:
Job Responsibilities
- Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company’s procedures and policies.
- Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
- Work closely with other departments to ensure seamless responses to customers and thorough follow-through with customers.
- Contribute ideas to better serve customers and improve efficiency and productivity.
- Build positive relationships with new and existing customers.

Job Requirements
- Good communication, coordination and people skills.
- Good command of spoken and written English.
- Ability to multi-task and possess strong analytical and problem-solving skills.
- Meticulous and able to handle challenging situations calmly.
- Minimum of 3 years’ work experience in customer service and / or frontline roles.
- A strong team player with positive work attitude and committed to work duties and responsibilities.

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