Alibaba Cloud Intelligence Technical Account
2 days ago
1. Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan. 2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products. 3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements. 4. Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba cloud solutions in assigned accounts. 5. Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills. 6. TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer’s technical advocate within Alibaba Cloud. 7. Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements. 8. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.
1. More than 5 years’ experience working in complex enterprise IT environments in consulting, support, account management roles 2. Able to demonstrate ability and experience in customer-facing positions as a technology consultant 3. Excellent communication skills, teamwork experience, professionalism and learning ability. 4. Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel. 5. Language proficiency in both English and Mandarin on written and verbal communication skills is a must 6. Familiar with Windows, Linux operating system and DNS, AD, etc., with more than 5 years of system management / network / troubleshooting experience. 7. Familiar with one or more of data management technologies. 8. Candidate with cloud skills along with certifications like ACP/ACA or related experience in Alibaba or other cloud provider is preferred
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Alibaba Cloud Intelligence Regional Solution
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Singapore Alibaba Full timeAlibaba Cloud Established In September 2009, Alibaba Cloud (Alibaba Cloud Computing) develops highly scalable cloud computing and data management services providing large and small businesses, financial institutions, governments and other organizations with flexible, cost-effective solutions to their networking and information needs. A business of the...
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