Assistant Manager, Social Service Institute

The job holder supports the directions set for the department through the operationalisation of the full spectrum of learning and development works, which broadly anchor on needs analysis for the social service sector, curriculum design and development, adult educator management and outcome measurement analysis.

He/she works closely with key stakeholders, which may include (but not limited to) sector experts and practitioners, representatives from University Partners, SkillsFuture Singapore and the Ministry of Social and Family Development.

He/she reviews the department’s operating systems for continuous enhancements, for the purpose of work efficacy and productivity.

**1. Coordinate with key stakeholders to meet sector needs**
- Support sector needs analysis to identify learning needs and performance gaps
- Assist in the advisory of relevant programmes and their key learning outcomes in relation to sector's learning needs and performance gaps
- Review sector needs analysis system for enhancement

**2. Curriculum Design and Development of Blended Learning**
- Ensure curriculum designed and developed pass external accreditations, where applicable
- Address feedback and clarifications in relation to curriculum design and development

Enhance existing curriculum annually for continuous quality improvement

**3. Adult Educators Management**
- Assist in the recruitment and conducting of interviews for suitable trainers and curriculum developers
- Assess and evaluate the effectiveness of adult educators to ensure pedagogically sound practices in training and delivery in relation to agreed-upon expectations
- Implement in-house adult educator training programmes for continuous performance enhancement
- Address feedback in relation to the performance of adult educators
- Review adult educator management system for enhancement

**4. Outcome Measurement Analysis**
- Analyse post-training outcomes using Kirkpatrick's model of evaluation

Implement continuous improvement actions based on post-training outcomes measurement results

**Core Competencies**
- Self-Leadership
- Managing Contingencies _- Able to manage irregularities in the operating environment
- Orientating towards quality _- Possesses an affinity for seeing details, grades them against a pre-set standard and identifies flaws.
- Thinking Conceptually _- Plans resource utilization and work processes throughout the execution of the given task/project
- Advocating Ethical Collaboration _- Getting individuals and groups of people to come together cooperatively by creating a climate of respect and openness to accept a desire course of action
- Communicating Effectively _- Planning and delivering an oral or written interchange of feelings and ideas are impactful and persuasive with intended audiences
- Being goal-directed _- Stays focused on targets regardless of circumstances
- Possessing Initiative _- Directs energy toward completion of goal without an external catalyst
- Relating to others _- Makes use of accurate interpersonal skills in interacting with others
- Respect for policies _- Conducts business affairs according to the intent of SSI’s policies and standard
- Respect for organisation _- Conducts self professionally to represent SSI

**Skills & Knowledge**
- Diagnostic Information Gathering _- able to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skilful questioning to draw out the information, when others are reluctant to disclose it
- Evaluating Training _- Able to evaluate the four levels of training evaluation consistent with course goals and propose recommendations to improve training programmes and trainers’ performance.
- Research Skills _- Able to select, develop and use methodologies, statistical and data collection techniques for a formal enquiry.

**Experience**

Experience in teaching/ training in the adult education sector

Experience in curriculum design and development in the adult education sector

Experience in adult educator/performance management

All above mentioned experience would be advantageous.