Technology, Analyst

2 weeks ago

Singapore AIA SINGAPORE PRIVATE LIMITED Full time

**WE ARE LOOKING FOR...**
- Support, maintenance, and delivery of all aspects of the End User Computing environment both physical and virtual. This include platform stability, security, OS deployments and upgrades, patch management, software packaging and deployments.
- Design and develop automated processes, system scripts, programs to reduce redundant and manual day-to-day activities for end-user computing team.

**WHAT YOU'LL BE DOING**
- Automation of Processes for End User Computer Services
- Develop automated process and system deployment scripts to reduce redundant and manual day-to-day activities.
- Coordinate with Group Technology for Group-wide projects, updates and new initiatives rollouts.
- End User Computing Services including VVIP Support
- Assist in the preparation, setup, configuration and troubleshooting of desktop computing hardware.
- Ensures that all VVIP requests are attended within 2-4 hrs
- Any other responsibilities assigned by supervisors

**WHAT WE ARE LOOKING FOR**
- Strong technical knowledge and experience on Microsoft technologies (Active Directory, SCCM, GPO, O365, Azure, Intune, MAC, SurfaceHubs, Citrix, etc.) and networking technologies is a must.
- Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP.
- Powershell scripting experience
- Demonstrated ownership of Level-3 desktop support issues, while working closely with Level1&2, other internal teams and 3rd party vendor support
- Solid communication skills for documentation and knowledge transfer upon problem resolution
- Ability to work independently without intensive oversight
- Experience in working with Global teams
- Strong Inter-personal skills
- Positive, team centric attitude
- Committed to continual improvement skills

**ABOUT AIA**

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

**JOIN US**

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow

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