Sofitel Singapore City Centre

Corporate Sales Manager
- Proactively carry out and devise the sales plan to achieve revenue goals targeting the MICE business group and Corporate segment whilst assisting for all Revenue streams. Represent the Sofitel in sales calls as appropriate.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Control the customer database mailing list and ensure that it is updated constantly.
- Maintain existing businesses with clients and develop new accounts.
- Complete weekly entertainment and weekly activities plan.
- Conduct sales campaign by direct sales call/ visits/ mailing for group and FIT business, meeting and banquets from all sources for bookings and lead
- Ensure that all incoming correspondence and telephone enquiries are handled with efficiency and great care to build a pleasant working relationship
- Implementation of personal sales call plan program with regular follow up on effectiveness, changing where appropriate to respond to market business needs
- Keep clients advised of the latest information regarding the hotel’s development.
- Provide after-sales service and in particular to ensure all guests complaints are brought to the management’s attention
- Define precisely guest requirements and ensure that the guest services offered corresponds effectively to their requests.
- Be understanding, supportive, encouraging and helpful to all ambassadors in the department.
- Conduct Market Research to source for new Corporate, Leisure and MICE business.
- Maintain effective communication with the Director of Sales & Marketing, providing market intelligence on a regular basis, understanding competitor strengths weaknesses and ongoing sales activities
- Participate and represent the Hotel at key industry / trade events that will ensure an appropriate return on investment.
- Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfill business objectives.
- Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
- Identify and convert sales leads into new business opportunities.
- Develop and implement a plan to follow up on prospective business.
- Answer all correspondence and inquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
- Maintain a close working relationship with the Sales Coordinator to ensure smooth handover of clients for Events after the signed contract and deposit is received.
- Advise Hotel on appropriate treatment of hotel VIPs and other visitors to maximise all sales opportunities.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Handle inquiries and 'walk-ins' as required.
- Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values.
- Any other duties assigned by the manager.

Your experience and skills include:

- Minimum of 2 years of experience in a Hospitality Sales environment, 5 star luxury environment preferred.
- Demonstrated sales calls experience.
- Self motivated.
- Projects professional image at all times through personal presentation / interpersonal skills.
- Initiates contact and establishes rapport easily.
- Organises time and work efficiently.
- Appreciates and maintains an effective outlet for stress.
- Effective numeracy, verbal and written communication skills.
- Has the ability and willingness to undertake further development.
- Excellent business writing skills.
- Works under pressure without negative impact.
- Develops and maintains co-operative working relationships.
- Demonstrated experience in preparing and delivering professional presentations.
- Demonstrates understanding of hotel financial reporting and key performance indicators.

Your team and working environment:
In alignment, with Sofitel's passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world