Reservation Clerk

This is a full-time on-site role for a Reservations Officer at Southern Cross International(s) Pte Ltd in Singapore.
- Answer calls to assist customers, agents and internal staff in a clear, friendly and professional manner while adhering to established company and department guidelines.
- Input daily bookings /amendments received from customers into Tour Plan.
- Check availability and make reservation for accommodation, transportation, attractions, restaurants, and etc.
- Check cost and tariff rates for each booking and customers.
- Prepare payment details / invoice statements for accounting invoice.
- Correspondence to confirm to agents/ suppliers / resolve disputes / report irregularities.
- Other duties that may require by the management..
- Address customer issues and ensure effective and long-term problem resolution by identifying cause and offering solutions.
- Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
- Adhere to privacy; confidential, proprietary company policies and procedures.
- To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the systems.
- To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete.
- Ability to communicate effectively with other team members
- Good written and verbal English communication skills
- Japanese language is a plus

**Job Types**: Full-time, Permanent, Contract

Pay: $1,800.00 - $2,600.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (required)

**Experience**:

- Desktop administration: 1 year (preferred)

Work Location: In person