Quality Assurance Analyst
2 weeks ago
Responsibilities of a** Quality Assurance Analyst (AU/PH) **but are not limited to:
- Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement.
- Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards
- Collaborate with the CS team leaders to identify opportunities for process improvements and training needs through weekly calibration sessions
- Assist in any additional ad-hoc duties
**Requirements**:
- Minimum 1 - 2 years of experience in Customer Service with experience in delivering training and performing quality assurance
- Proficiency in using Zendesk or equivalent CRM, quality assurance tools, and Microsoft Office Suite (Excel, Word & PowerPoint).
- Attentive to details
- Ability to pick up new skills promptly and proactively
- Excellent communication and interpersonal skills with the ability to liaise with stakeholders across various teams.
- Strong understanding of business needs with a customer-first mindset
- Independent and enjoy working in a fast-paced environment
-
Quality Assurance Analyst
1 week ago
Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full timeStrong analytical, problem solving, and project management skills. - Thorough understanding of standardized testing methodologies and quality assurance processes. - Strong initiative, consensus-building and ability to collaborate directly and build strong relationships with variety of internal and external stakeholders. - Experience in SDLC methodologies...
-
Quality Assurance Analyst
1 week ago
Singapore PRISM+ Full timeAs a Quality Assurance Analyst in PRISM+, your goal is to maintain a high and consistent level of support quality across the team. It is your responsibility that, regardless of the agent approached or the support channel used, customers always get similar excellent treatment. **Responsibilities**: - Maintain and develop internal support and call center...
-
Quality Assurance Analyst
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Quality Assurance AnalystWork Location: Vivo CityWork Schedule: Monday to FridayJob Roles:Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements...
-
Quality Assurance Analyst
2 weeks ago
Singapore PRISM Full time**Description**: Responsibilities of a** Quality Assurance Analyst (AU/PH) **but are not limited to: - Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement. - Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards - Collaborate with the...
-
DevOps and Quality Assurance
2 weeks ago
Singapore Infosight consulting Full timeWe are looking for an experienced DevOps & Quality Assurance Section Lead to join our Technology Architecture & Policy team to participate together with operations and development in the entire development lifecycle, from design through the development process to productions support. This incumbent will be responsible to establish strategy for Digital...
-
Software Quality Assurance
6 days ago
Singapore NTT Data Singapore Full time**Responsibilities**: - To develop, establish, and enforce quality assurance standards and measures for the course of software development lifecycles - Design and implement test case / steps out of the system requirements and design specification - Development and maintain requirement traceability matrix - Direct the analysis of formal test results in order...
-
Automation Quality Assurance
2 weeks ago
Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full timeWe are seeking an exceptional Automation Quality Assurance professional to join our team at ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.This role will involve conducting thorough regression and end-to-end testing of software applications, analyzing JSON, API, and SQL to validate data and application behavior, and collaborating with business analysts and...
-
Quality Assurance/ Tester
2 weeks ago
Singapore Rapsys Technologies Full time1. The scope of Services for the One (1) Onshore Quality Assurance/ Tester shall be as follows: a) Understand and document business processes, workflow and user story; b) Perform checks under both functional and non-functional scopes of testing; c) Review, develop and align test plan, test cases, scenarios and strategies, ensure adherence to quality...
-
Quality Assurance
2 weeks ago
Singapore DSOURCING PTE. LTD. Full timeWe are looking for a Quality Assurance Specialist to join our team and oversee the quality of all products and services that our organization produces. Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services. Ultimately, you will work with a...
-
Quality Assurance Lead
3 days ago
Singapore NTT Data Singapore Full time**About NTT Data Singapore** NTT DATA Singapore PTE Ltd is a wholly-owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global...
-
Quality Assurance Lead
1 day ago
Singapore NTT Data Singapore Full time**About NTT Data Singapore** NTT DATA Singapore PTE Ltd is a wholly-owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global...
-
Quality Assurance Professional
2 weeks ago
Singapore SCIENTE INTERNATIONAL PTE. LTD. Full timeAbout the Job:The Quality Assurance Professional will be responsible for designing and implementing test automation frameworks for web applications. The ideal candidate should have experience with Selenium, Java, Python, or C#, JUnit, UNIX commands, and LINUX.Key Responsibilities:Developing, maintaining, and executing automated test scripts using Selenium...
-
Icm In-business Quality Assurance
1 week ago
Singapore Citi Full timeInstitutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization. The...
-
Icm In-business Quality Assurance
1 week ago
Singapore Citi Full timeInstitutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization. The...
-
Quality Analyst, Lists Assurance
4 days ago
Singapore Dow Jones Full time**Job Description**: About the Role Dow Jones Risk & Compliance is a global provider of third-party risk management and regulatory compliance solutions. We deliver data, research tools and services to help our clients meet anti-money laundering, anti-bribery, anti-corruption and economic sanctions regulations and mitigate third-party risk.You will join a...
-
Quality Assurance Professional
2 weeks ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeJob Requirements:We are seeking a highly skilled Quality Assurance Professional to join our team. As a key member of the pioneer team in the startup of EVAL production line, you will be responsible for setting up QC Laboratories at new EVAL sites. Your duties will include management and training of Laboratory analysts, laboratory system establishment, and...
-
Quality Assurance
2 weeks ago
Singapore SINOHYDRO CORPORATION LIMITED (Singapore Branch) Full timeRoles & ResponsibilitiesJob Description of QAQC Engineer :- Report to QAQC Manager / QMR / EHS Manager- Ensure that quality control plans as per contractors/clients expectation are followed- Coordinate all construction related activities and ensure all activities are accomplished according to the contract document and other related specifications and/or...
-
Quality Assurance Specialist
2 weeks ago
Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full timeAt ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD., we are seeking a highly skilled Quality Assurance Specialist to join our team.This role will involve conducting thorough regression and end-to-end testing of software applications, analyzing JSON, API, and SQL to validate data and application behavior, and collaborating with business analysts and developers...
-
Quality Assurance Specialist
1 week ago
Singapore PHARMENG TECHNOLOGY PTE. LTD. Full timeJob DescriptionAt PharmEng Technology PTE. LTD., we are seeking an experienced Quality Control Analyst to join our team in Singapore.About the RoleThis is a 12-hr day shift, 2-3-2 basis position that will be responsible for sample storage and management, preparing and supporting analytical testing, and performing lab housekeeping activities.Key...
-
DevOps and Quality Assurance Section Lead
2 days ago
Singapore Singapore Pools Full timeWe are looking for an experienced DevOps & Quality Assurance Section Lead to join our Technology Architecture & Policy team to participate together with operations and development in the entire development lifecycle, from design through the development process to productions support. This incumbent will be responsible to establish strategy for Digital...