User Happiness Centre Ambassador

2 weeks ago


Singapore Decathlon Singapore Full time

At Decathlon Singapore, we strive to offer to our sports users the best experience with our "Satisfied or Satisfied" promise.
The User Happiness Center team is based in our office at the second floor of Decathlon Singapore Lab.
The team's role is to provide beyond amazing service for all our customers in Singapore - for all our physical stores & online store
As a User Happiness Ambassador, you will be responsible to satisfy our customers by providing a unique and personalized experience via chats/mails.

**The queries you will receive are related to various topics**: stock availability, delivery slots, online orders or services in stores. You will be trained by our fantastic and sporty teammates, not to worry
You should have a genuine sense of service and love people

My Responsibilities
- I satisfy all customers by providing sincere services with a personal touch
- I constantly respect our "satisfy or satisfy" mindset via chats/mails
- I am the voice of the customers' in the company so I help feedback all the pain points the customers are facing so the problems can be solved at the root cause
- I share my sport passion and positive energy with our users and teammates
- I take initiative for my training and development

**Requirements**:
Proven customer support experience or experience as a client service representative
Strong writing skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Must be able to commit at least 20h per week from beginning of December until the end of January

**Benefits**:

- Practice your passion sport with your team/users/customers
- Variable monthly bonus (capped at 10%) based on user satisfaction
- Generous Staff discount on Decathlon’s products
- Comprehensive medical and insurance benefits
- Internal and external training available



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