Senior Application Support Analyst

**Citi Overview**

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe - we’re changing the way people bank and how the world does business.

**Why Citi? Join a Global Bank that believes in its talent.**

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture, and technology to support you.

You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

**About the Team: SMBF Production Management**

Our Production Management team provides critical business and technical support to the Security ,Markets, Banking and Functions (SMBF); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

**Role and Position Overview**

The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF’s products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you

**Functional Key Responsibilities**
- Maintain Production environments with highest levels observability, resiliency, and recoverability.
- Partner with other regional teams for providing a stable Production Support coverage to Business.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Implement and drive automations focused on productivity improvements and toil reduction
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

**Functional Knowledge and Technical Experience**
- 6-10 years of Production Support experience is essential.
- Good Unix/Linux and Shell scripting skills
- Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
- Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM).
- Experience working with Oracle, and Hadoop
- Experience in Apache Spark, Hive, Starburst
- Experience with Middleware solutions such as Tibco EMS, Kafka
- Experience with Java or other programming languages and a willingness to learn new technologies
- Good written and verbal communication skills

**Development Value**

**Education**
- Bachelor’s/University Degree or equivalent experience will be considered.

LI-Hybrid
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive