Deputy Head of Run
1 week ago
Company:
Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, Azqore provides integrated solutions and quality services to our clients.
Azqore is the expert partner in digital transformation for the wealth management companies of tomorrow. With over 25 years’ experience, serving clients in 10 countries from three locations (Geneva, Lausanne and Singapore) and CHF 150 billion in Assets under Management, Azqore transforms the operational efficiency of private banks and wealth managers, while supporting compliance of changing regulations. Through its proprietary platform, S2i, Azqore offers a wide range of services, including integrated technology services, operational back office and project consultancy. Azqore is a subsidiary of Indosuez Wealth Management group, the global wealth management arm of Crédit Agricole group.
1. GENERAL DESCRIPTION
The Deputy Head of Run (Asia) is in charge of supervizing and monitoring the production support teams (Digital, Core system, Business Intellegience, Windows tools and Client Service desk) within AZQORE SA Singapore Branch.
2. PROFESSIONAL REQUIREMENTS
LEVEL OF KNOWLEDGE REQUIRED AND/OR DIPLOMA
Higher education in IT or similar previous experience.
PROFESSIONAL EXPERIENCE
Similar previous experience
BUSINESS KNOWLEDGE
Team Management, Incident Management, problem management, stakeholders management, Infrastructure Stabilisation
TECHNICAL KNOWLEDGE
3. RESPONSIBILITIES
- Ensure resolution of incidents and batch issues during Asia timing before the start of Central Europe Time.
- Follow-the-sun batch execution follow-up.
- Work closely with IT management to manage production stabilization plan.
- Planning of resources for ad-hoc projects.
- Planning of resources for holiday and weekend support.
- Hold regular Steering committee with Client banks to discuss on painpoints and improvement plans.
- Escalation point for urgent issues raise by clients.
4. TRANSVERSAL SKILLS (soft skills)
- Ability to lead
- Independent and self driven
- Good communication skills
- Dependable
- Flexible
- Meticulous
- Systematic
- Organized
- Pragmatic
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