Performance Community

2 weeks ago

Singapore UFIT - URBAN FITNESS PTE. LTD. Full time

**Job Summary**:The UFIT Performance Program Manager will ensure a strong relationship with the corporate client, maintaining high service standards and achieving business goals. This role involves setting and achieving targets, maintaining team engagement, and exceeding performance expectations.

**Key Responsibilities**:
**Account Management**:

- Ensure team focuses on goal setting and achievement.
- Collaborate with the corporate client to launch the Circle of Care and

group classes and to ensure a seamless experience for the corporate

client members
- Ensure an “on-brand” experience onsite for the corporate client and

to drive UFIT’s Circle of Care usage into the UFIT Hubs where

appropriate
- Prepare monthly KPI reports for UFIT SMT and the Client
- Develop ideas, strategies, and plans for future fitness sessions and

wellness engagements.
- Ensure smooth operations of the the corporate clientcontract.
- Participate in weekly leadership meetings with the SMT.

**Business Development**:

- Proactively look to develop the relationship with the corporate

client negotiating greater responsibility and therefore
- Act as an information conduit between the corporate client, UFIT

instructors, and the corporate client Members
- Manage the budget for all account services.
- Assist the corporate client in promoting key initiatives and events for

their members within the fitness and wellness space
- Conduct monthly and quarterly reporting analysis.
- Engage monthly with the the corporate clientmarketing channel.
- Assist in identifying, preparing, and running local wellness and

community activations

**Operations**:

- Be directly responsible for ensuring all invoicing obligations are

fulfilled efficiently
- Lead the launch and implementation of the Ignition Program,UFIT

Circle of Care and Fitness Classes
- Manage a team onsite to achieve forecast goals.
- Oversee UFIT Health Coach in delivering customer service and

administrative tasks.
- Ensure smooth day-to-day operations of the client’s wellness

studio/gym and the corporate clientmember interactions
- Maintain cleanliness of the Wellness Studio/Gym, in collaboration

with Mandala’s operations/ facilities team
- Conduct weekly check-ins with the corporate clientManagement
- Take the lead with fitness and wellness eve nts and community

engagements

**Human Resources**:

- Schedule classes, consultations, appointments, and events.
- Source and hire certified instructors as needed.
- Train instructors on the corporate clients’ booking systems and

processes.
- Manage instructors and external vendors.

**Facility Management**:

- Ensure the Wellness Studio/Gym has music and towels.
- Monitor and maintain housekeeping standards.
- Manage laundry supplies and vendor relationships with the corporate

client

**Personal Conduct**:

- Model UFIT’s values, and act in accordance with UFIT Guiding

statements
- Cultivate an integrated team atmosphere.
- Maintain a strong awareness of customer satisfaction amongst the

the corporate clients’ members

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