Service Operations Consultant

**Career Area**:Marketing / Sales / Product Support**:
**Your Work Shapes the World**

Whether it be ground breaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Caterpillar's Asia Pacific Distribution Division (APD) team is seeking a talented Service Operations Consultant in Singapore.

**Job Purpose**

Act as a consultant to Dealers to increase parts and service sales, service profitability, customer satisfaction and safety in collaboration with the District Office to elevate Dealer capabilities in Service Operations. The position will have a designated territory though the incumbent will be required to support other APD Dealers where required.

**Job Duties**

Provide consultancy that drives operational advancement to improve dealer profitability and increase Sales to Users (STU). The incumbent is a liaison among dealers, customers, and other Caterpillar personnel.

In this position you will collaborate with dealers to build service capability, drive process improvement, and execute action plans in alignment with the Service Excellence Program (SEP) and our Services Growth strategy.

Strong interpersonal skills and the ability to influence and negotiate with Caterpillar District & Dealer personnel is highly advantageous.

Primary roles of the incumbent include:

- Consulting dealers in developing right sized product support performance capability and capacity in service operations. This includes leading specific improvement projects.
- Assisting dealers with operational excellence through Root Cause Corrective Actions.
- Assist with the development of, and execution of Dealer Service Strategy that aligns with Caterpillar Services Growth Strategy.
- Champion and implement digital technology to support technician efficiency in alignment with Dealers digital service strategy.
- Through the lens of the Service Excellence Program, engage Dealers to deliver sustainable improvement.
- Providing coaching and guidance to District PSORs.

This position will enable the incumbent to gain valuable service operations experience and provide a platform for future growth in the company.

**Background / Experience**
- Previous experience in Dealer facing positions.
- Ability to influence senior leadership, lead change internally with dealer personnel and customers and communicate effectively.
- Demonstrated ability to work both independently and as part of a team.
- Demonstrated ability to set strategy, lead projects independently, and work on larger scale with more complex assignments.
- Be able to provide direction and coaching to consultants and field representatives.

**How We Support You (Employee Benefits)**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day-one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, employee investment plan, medical, wellness program insurance, in-house cafeteria and transportation from Boon Lay MRT station. (prorated based upon hire date).

The Power of Everyone

**Final details**

LI-Hybrid

Caterpillar is an Equal Opportunity Employer (EEO).

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