Product Operations Associate

Product Operations Associate - Singapore

**About Paxos**

Today's financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we're rebuilding it.

We're on a mission to open the world's financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we've built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.

**About the team**
The Product Operations team acts as a bridge between our customers and products, helping to turn ideas into tangible, market-leading solutions. We ensure the smooth execution of day-to-day stablecoin operations, create excellent customer experiences and work closely with internal partners across product, engineering and customer success to drive new products forward from design to implementation.

**About the role**

We're looking for a Product Operations Associate to be at the forefront of our business operations supporting core activities that keep our products running smoothly. The role is a unique blend of both developing and delivering best-in-class business operations, including stablecoin operations, digital asset custody, institutional customer interaction and analytical reporting.

You'll have a hand in several projects and strategic initiatives across Paxos, including digital asset custody and stablecoin management. You'll work closely with our senior associates and program managers to have a direct impact on Paxos' growth and the broader acceptance of digital assets in global finance.

**What you'll do**

You will be joining a small and fast paced Product Operations team to help design and build all things money movement at Paxos.- Build a nimble infrastructure to support an expanding, innovative product base.
- Execute workflows with speed and accuracy while participating in strategic reengineering, audit, risk and new business initiatives.
- Actively engage with users, providing scaled support to resolve issues, identify user trends and work with cross-functional partners to find solutions using technology and automation.
- Manage business operations to ensure fiat currency and crypto assets are custodied and transferred seamlessly, and that issues are detected and resolved promptly. This includes some after-hours work, weekend work and office visits.
- Immerse yourself in blockchain technology, cryptocurrency for enterprises and investors, our regulation-first approach, and more

**About you**

We're looking for recent graduates or those with up to one year of experience who are ready to roll up their sleeves and make an impact from day one.
- You have a strong attention to detail and passion for solving problems.
- You have the ability to thrive in ambiguity, organizing effectively and asking the right questions.
- You have the ability to multitask and prioritize in a fast-paced environment.
- You're comfortable working in a tech-driven environment and can coordinate across several stakeholder groups (Engineering, Operations, Compliance, Marketing, People, Strategic Initiatives, Office of the CEO)
- You have the ability to "get your hands dirty" and create leverage on projects by bringing your unique expertise and willingness to learn the moving parts.
- You have a strong project management orientation, with the ability to communicate issues/concerns before they become fires and facilitate the right stakeholders in a discussion to solve them.
- You have strong analytical skills, and ability to recognize and analyze trends in data is a plus.
- Experience in FinTech or financial services is a plus.

**Note**: Product Operations is an on-site team, requiring employees to work from our Singapore office.

Job ID 7812851002