Desktop Engineer

1 day ago

Ubi, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
- Deal with incoming incidents and end to end management of OPS EUC Tech Support workgroup
- Troubleshooting and resolving IT related incidents
- Perform other IT-related actions
- Communicate with customer's the status of the IT related incidents
- Procurement of end user devices & accessories
- Mobile telecom management (provision of mobile services & devices)
- IT Audit & Hardware asset management
- Disposal of end user devices as per customer's policy
- Business Continuity Process (BCP) & Disaster Recovery Support
- Work closely with Information Security to ensure continued high levels of Security are maintained
- Be aware of regional and global regulations
- Ensure customer satisfaction.
- iPad, iPhone, Android - basic troubleshooting, Mobileiron/Intune configuration, guides.

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