
Client Relations Associate
1 week ago
**Responsibilities**
- Main Point of Contact for all High Net Worth (HNW) and VVIP/VIP clients, e.g. agents, patients.
- Ensure follow through on client concerns, requests, escalations, queries in a timely manner
- Oversee the end-to-end process of client experience with us, including pre-, during and post-appointment experience
- Build positive raport with clients and agents for business growth
- Complete HNW reports accurately and ensure completeness within 3 working days turn around time (TAT)
- Support EHS management in managing escalations and service recovery
Example tasks include:
- Booking of appointments, including sending booking confirmation, guide, questionnaire to patients
- Answer VIP queries about packages, special arrangements, add-ons and doctor reviews
- Arrangement of VIP appointments at Radlink (e.g. CT, MR scans)
- Arrangement of courier services for medical reports, limousine services
- Preparing paperwork / documentation (printing, scanning, copying, medical memo, lab form, billing arrangement and insurance claims
- Assist with clinical measurements and phlebotomy (only when certified) when appropriate and/or required
- Coordinate with labs for specimen pick-up as required (e.g. Parkway Lab for Prudential clients)
- Coordinate with doctor for review and endorsement/signature for HNW medical reports
- Follow-up with MRO, specialist medical concierge to ensure VIP needs are attended to, including reports TAT 5-7 working days for VVIP, 10-14 working days for VIPs
- Follow-up to arrange for VIP recall and review appointments
- Arrange for expedited reports for fussy / demanding VVIP / VIPs
- Support other paperwork processing including invoices, refunds (CAR form)
- Any other responsibilities as assigned by the supervisor or EHS management
**Qualifications**
- Diploma Graduate
- Outstanding delivery of high touch quality service in managing private high net worth, VVPI and VIP clients for executive health screenings
- Minimum 3 years of client management and account management experience
- Strong understanding of client experience in the client service and/or healthcare arena
- Strong written, verbal and presentation skills
EnviroDynamics Solutions Pte Ltd
Lim Pei Ying, April
Reg. No: R22110702
EA License No.: 12C6285
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