Vp - Application Support Lead

3 days ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Responsibilities**:

- Leading a team to provide level 2 support
- Involved in leading the team to perform root cause analysis
- Carrying out automation of processes
- Ensuring timefly resolution especially for high severity incidents to business users
- Provide management reporting Ensuring processes are followed

**Requirements**:

- Min 12 years of experience with min 7 years in production support role
- Must have prior experience in leading support team in banking industry
- Hands on technical lead, able to perform troubleshooting if required
- Prior experience in automation using windows or batch scripts, Unix shell and python
- Experience in vbscript is a plus
- Good experience in incident and problem management
- STrong analytical skills
- Strong communication skills

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