Systems Engineer, M365

2 weeks ago

Singapore TOSS-EX PTE. LTD. Full time

**Key Responsibilities**:

- **Troubleshooting and Incident Resolution**: Analyze and resolve issues, collaborating with external vendors and support personnel as needed.
- **System Administration**: Perform administrative tasks in Azure Active Directory, including managing users/groups, security permissions, group policies, systems configuration, event log analysis, and resource monitoring.
- **Technical Support Collaboration**: Work with the service desk and support teams to troubleshoot, identify root causes, and provide technical assistance.
- **Documentation**: Create and maintain documentation, including knowledge base articles, for M365 and EUC services.
- **Intune and Autopilot Expertise**: Provide hands-on support and configuration of Microsoft Intune, focusing on packaging, deployment, reporting, troubleshooting, and policy creation.
- **Windows OS and Desktop Support**: Support Windows OS, desktop, and laptop hardware/software, conducting installations per customer requirements.
- **Root Cause Analysis (RCA)**: Conduct RCA for EUC service issues, including those related to M365 products, as part of the problem management process.
- **Vendor Coordination**: Coordinate with support vendors for maintenance and issue resolution as needed.
- **Customer Satisfaction and Support**: Collaborate with the team to meet high customer satisfaction levels, acting as the main contact for assessing new workplace products and tools.
- **Project Support for EUC Transition**: Support the workplace team and Transition Manager during EUC-related transitions, ensuring a smooth process.

**Qualifications & Requirements**:

- **Education**: Degree or diploma in Computer Science or IT.
- **Experience**:

- Minimum of 3 years in Microsoft 365 technologies, with significant experience in supporting M365 users.
- Hands-on experience with Microsoft Intune (including packaging, deployment, reporting, troubleshooting, policy creation, and patching).
- **Certification**: MS Azure-related certification is mandatory.
- **Technical Skills**:

- Proficiency in IT networking for first-level troubleshooting.
- Knowledge of MS Windows, M365, desktop hardware, and network environments.
- **Soft Skills**:

- Strong organizational and interpersonal skills with a customer-oriented approach.
- Effective verbal and written communication skills.
- Ability to work independently, manage tasks under pressure, and deliver quality work.
- **Flexibility**: Willing to work a flexible schedule and travel as needed to multiple sites.

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