Current jobs related to Butler, Butler Service - Marina Bay - Marina Bay Sands

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities

Execute Butler core tasks
- Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay
- Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
- Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
- Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
- Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly serves the order and organize clearance of soiled dishes
- Orchestrates celebrations for guest with special occasions with creativity and customization
- Proactively connects with guests for pre-departure arrangement, initiates packing assistance, booking of limousine, luggage assistance, ensures accuracy of bill settlement and conducts a seamless check-out and fond farewell
- Addresses any security incidents and feedback to Butler Management
- Resolves feedback and guest challenges with good standard
- Rotates to any taskforce when operationally required
- Rotates to Butler Command Center as and when designated (located at Perennial Business Centre)
- Adapts to changes and ensure adherence to organizational operating procedures and service standards
- Performs any other duties and responsibilities as and when assigned by Management

Perform Service and Operational Excellence
- Performs all tasks with accordance to Forbes 5 stars standards and guidelines
- Always exhibits exceptional service to guests and fellow employees
- Ensures handover between shifts are communicated effectively
- Attends daily pre-shift briefing and post-shift debrief, and job-related trainings
- Obtains and keeps Guest/VIP preferences up to date in OPERA and individual profile sheet along the stay journey - Pre-arrival, arrival, in-house, departure, post-departure, and return stay
- Maintains cleanliness of front and back of house (lift lobbies, corridors, storage rooms, offices, pantries, etc.)
- Stays up to date on internal promotions and local offerings
- Adheres to department’s grooming standards and professional disposition
- Recommends innovative ideas to enhance guest journey
- Suggests improvements towards butlers’ efficiency and effectiveness
- Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures
- Monitors activities in both front and back of the house; reports any suspicious characters, items, and/or activities to Security Department
- Responds to emergency situations and reports to Butler management
- Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details
- Handles luggage/baggage lifting, placement or other related requests such as moving or storing the items.
- Lengthy periods of standing, walking; seating or taking stairs may be required
- Moves operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing and carrying items
- Able to perform under high stress level and able to deal with challenging guests/situations

Participate Employee Engagement
- Holds the values of One MBS (Marina Bay Sands) culture
- Works cohesively and respectfully within the department
- Ensures a collaborative working relationship with other departments and vendors
- Self-motivates for continuous self-learning and development

Involve in Documentation, Financial and report management
- Attends scheduled departmental meetings as required
- Reviews systems and processes for workflow and productivity improvement
- Performs administrative duties such as inventory and filing of reports as required based on the assigned duties given within the Paiza Butler Tea
- Observes the usage of supplies to ensure that it is within budget and minimize wastage
- Contributes ideas in support of the company vision, mission, value, and guiding principles
- Actively involves in Sands Cares and sustainability programmes to drive organisational initiatives

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.