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Ecommerce Operations Manager

3 weeks ago

Downtown Core, Singapore Helene international Full time

About the Role

We are a design-led fine jewelry brand based in Singapore with growing international attention. As we expand, we are seeking a hands-on, detail-oriented operations consultant to help build the systems and infrastructure needed to run and scale our DTC e-commerce business. This is a role working directly with the founder to set up logistics, compliance, operations, and customer experience processes.

Key Responsibilities

**E-Commerce & Operations Setup**
- Organize and manage Wix-based e-commerce backend (product collections, pricing, SKUs)
- Develop and document SOPs for fulfillment, returns, packaging, and inventory management
- Coordinate inbound/outbound shipping to SG, US, UK, and EU, optimizing for cost and reliability
- Build product cost tracking, inventory sheets, fulfillment workflows

**Customer Experience & Compliance**
- Coordinate hallmarking, international compliance, and regional export/tax forms
- Assist with retail logistics and legal documentation for offline pop-ups or events

**Marketing & CRM Support**
- Create an internal campaign calendar, content ops tracker, and asset management
- Ensure data integrity and alignment with GDPR/PDPA compliance standards

**Requirements**:

- 2-5 years of experience in e-commerce, DTC operations, or logistics
- Proven experience managing **international shipping and logistics**:

- Strong organizational and documentation skills; able to create SOPs from scratch
- Familiarity with e-commerce platforms (Wix, Shopify), shipping platforms (Easyship, DHL), and project tools (Notion, Trello, Asana)
- Experience with marketing tools such as Klaviyo, HubSpot, or Mailchimp
- Understanding of customer experience workflows and online store operations
- Preferably has experience in **design, fashion, jewelry**, or similar consumer industries
- Comfortable working independently and proactively in a startup environment
- Working knowledge of GDPR/PDPA compliance in customer data handling
- Familiarity with digital marketing metrics: CTR, ROI, CAC
- Experience with customer segmentation, UGC coordination, or offline retail activations

This is a flexible role open to experienced professionals seeking contract, part-time, or project-based work. We are open to discussing structure based on experience, availability, and performance.

**We warmly welcome professionals who are excited by the opportunity to help shape a globally minded, design-first jewelry brand from the inside out.** Whether you’ve built e-commerce systems before or want to take ownership in a growing brand’s foundational stage, we’d love to hear from you.

**Job Types**: Full-time, Part-time, Contract
Contract length: 3 months

Pay: $2,500.00 - $3,500.00 per month

Expected hours: 25 - 40 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Professional development

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- E-commerce: 1 year (preferred)
- Operations management: 1 year (preferred)

**Location**:

- Singapore 179094 (preferred)

Work Location: In person

Expected Start Date: 01/07/2025