Ops - Processing Officer beginner

1 week ago

Singapore Rapsys Technologies Full time

Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end-to-end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay, and JCB) chargeback rules and timeframe.

These include:
1. Performing necessary pre-checks before processing a chargeback request
2. Reviewing whether the transaction (transaction type, chargeback reason, timeframe, and documents received) met the chargeback requirements set by Card Associations and translating Mandarin to English
3. Following up with customer/merchant for any clarification or missing documents
4. Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
5. Updating the chargeback details/action date/status in the internal bank system and Excel Case Registers
6. Uploading / Downloading chargeback documentation via the Card Association platform
8. Creating / Reconciliation the financial general ledger entries generated during the process
9. Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
10. Follow up on outstanding activities such as the closure of chargeback cases, rejection reports and
11. Updating volume of the worked / incomplete/outstanding activities daily
12. Pre-processing / Post-processing (reconciliation of cases received, mailing/filing of documents, retrieval of reports, checking and updating of case status)
13. Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service tickets for system issues, and answering general ledger inquiries
14. Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
15. Liaising with internal departments regarding customer/merchant inquiries, special handling, clarification, and exception cases
16. Manage/participate in the ad-hoc project, UAT, BCP, DRP, and Live Verification assigned by Team Manager
17. Escalate any discrepancy/deviation to the Team Manager
18. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
19. Continuous review and improvement of processes to improve customer experience and TAT
20. Cross training via various functions at different locations to optimize team resources

Requirement
1. Min. 2 years of experience in financial institutions, with Credit operations or knowledge would be an added advantage
2. Proficient in Microsoft office 365 i.e. Excel
3. Ability to multitask and handle different activities with different timelines
4. Good team player
5. English & Mandarin (read, written, spoken, translation)
6. Positive thinking and ability to work with diversity
7. Able to work independent

**Job Types**: Full-time, Permanent

  • Ops - Operations beginner

    1 week ago

    Singapore Rapsys Technologies Full time

    T&M Operations -TMO operates as a Regional Processing Center (Hub & Spoke) supporting T&M businesses in the region - The hub and spoke model allow T&M business to scale up while remaining agile in product and service offerings in the fast, evolving market environment - As T&M business expands product offerings in the region coupled with the dynamic...

  • Tech Ops Liaison Officer

    2 weeks ago

    Singapore beBeeTechOpsLiaison Full time $40,000 - $80,000

    Job Title: Tech Ops Liaison OfficerOur company is seeking a skilled Tech Ops Liaison Officer to join our team. The successful candidate will play a key role in ensuring the smooth operation of our technical operations and provide exceptional support to our staff.About the Role:Liaise with technical teams to ensure seamless execution of projects and...

  • Ops - Operations beginner

    2 weeks ago

    Singapore Rapsys Technologies Full time

    Knowledge in Investment products (i.e. Equites/bonds/Structured Product/Derivatives) - Functional knowledge/experience in back office support is required - Able to Multi-Task, Self Motivated with good interpersonal skill - Able to take on new tasks as required by the business and by the management - Meticulous, alert & have an eye for figures & details. -...

  • Immediate Openings for Test Analyst beginner

    2 weeks ago

    Singapore JP Infotech Sdn. Bhd. Full time

    Greetings from JP Infotech!!! We have an Immediate Openings for **Test Analyst Beginner **with our reputed Client. Location: Singapore Exp: Minimum 6 months to 1 year Preferable : Madarin / Chinese **Requirement** - Strong analytic skills to process complex requirement to come up with end to end scenarios and test cases - Familiar with Agile and...

  • Ops Room Personnel

    1 week ago

    Singapore SMS INVESTIGATION & SECURITY PTE. LTD. Full time

    **Security Agency Looking For Security Officers That Can Man An Ops Room If you are thinking that you are going to be sitting in the Ops Room everyday then this job is not for you. **So then who am I looking for?** **Staffing the Ops Room with Team of Two for Day and Night Operation We are looking for security officers with either an SSO or SS Cert to be...

  • Ops - Account Servicing Officer beginner

    1 week ago

    Singapore Rapsys Technologies Full time

    Principal Responsibilities Review account opening documents & perform account opening for various clients from different organizational types and locations; Ensure customer records are properly created and updated; Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational...

  • Head of Fleet Ops

    6 days ago

    Singapore COMFORTDELGRO BUS PTE. LTD. Full time

    **Responsibilities** - Support Head Ops to oversee and direct day to day fleet operations. - Understand all contractual requirements and advise Head Ops to fulfil all operational demands accordingly. - Develop deep expertise in scheduling and rostering. - Drive all fleet ops to meet required KPIs including all operational and safety requirements. - Conduct...

  • Order Processing

    1 week ago

    Singapore MIKAS STAINLESS STEEL PTE.LTD Full time

    **Order Processing (OP) Executive / Tuas, Singapore** - Opportunities for growth - Fair work-life balance - Attractive remuneration packages **What you will responsible on this role**: - Cooperation with sales team to improve productivity to fulfil clients order requirement. - Collaborating with other departments to ensure sales, marketing, queries, and...

  • Officer, Fraud Ops Analyst

    2 weeks ago

    Singapore Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Senior Manager, Ops

    2 weeks ago

    Singapore Allianz Full time

    Senior Manager, Ops & IT Strategy, Asia Pacific | IT & Tech Engineering | Professional | n.a. | Allianz Singapore | Full-Time | Permanent **Entity: Allianz SE Singapore Branch** **Job Purpose** The Senior Manager, Ops & IT Strategy, Productivity Lead, Asia Pacific, is responsible for the IT and OPS cost optimization initiatives. This role will involve...