Clinical Application Specialist

2 weeks ago

Singapore EASMED PTE. LTD. Full time

The Clinical Application Specialist-Retail is primarily responsible for ensuring the provision of on-site advice and assistance on the usage of products to the customers. The job holder is also accountable for the conduct of training for the internal team and direct customers, to ensure that they are familiar with and confident in using the products.

**Responsibilities**:
**Case Management**
- Attend to patients/customers enquiries on products in particular related to retail setting.
- Execute and coordinate the scheduling and management of clinical cases ensuring that all cases are attended to by the Clinical Application Team competently and promptly.
- Ensure that healthcare personnel receive correct advice and adequate, professional support in the operating theatres and provide on-call assistance when necessary.
- Support case management improvement projects to increase efficiency.

**Training**
- Accompany new sales and clinical staff and provide on-site guidance.
- Work with regional sales team and local sales leadership team to develop training materials and competency assessment documents.

**Business Development and Other**
- Identify business opportunities while attending to cases or interacting with customers and users and follow up properly.
- Manage and optimise expenses by thoughtfully organising training, events and work activities and using resources.
- Perform other assignments and projects as assigned by the management.

**Requirements**:

- Bachelor's degree in nursing (or diploma), MBBS, biomedical or other relevant science background.
- 3 years of relevant working experience in the medical industry and hospital setting.
- Required to be based at retail space in Novena Square.
- Open for shift and weekend work and following retail hours.

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday
- Shift system
- Weekend availability

Supplemental Pay:

- Commission pay

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