Supervise and oversee the operation/section to maintain service standards.
- Check on colleagues’ discipline, grooming standards and punctuality.
- Check on guests’ satisfaction levels and the proper handle of feedback and follow-up.
- Perform opening and closing duties as assigned.
- Conduct daily shift briefings to update and disseminate relevant information to outlet colleagues.
- Assist in employees’ development, counseling and resolving staff conflict.
- Report any complaints, incidents or any other irregularities to Management.
- Ensure operating equipment are maintained, and service and storage areas are kept safe and clean.
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
- Carry out light cleaning and maintenance of the pantry area.
- Monitor quality of food and beverage products in every order.
- Perform trainer tasks and conduct training for all staff as assigned by Outlet Manager.
- Account and handle cash effectively, efficiently, with integrity and in compliance with proper accounting procedures.
- Carry out any other duties as and when assigned by the Manager.