F&b Dinning

2 weeks ago

Singapore BONCHON SINGAPORE PTE. LTD. Full time

Job Summary
- Assume Manager’s role in his absence.
- Responsible for ensuring the overall dining experience of the guests
- Responsible for assignment of sections / specific guests to various staff
- Responsible for training and developing staff
- Assists manager in recruiting, interviewing and hiring team members
- Responsible for day to day operational efficiency.

Pre-service
- Check reservations for the day, plan seating arrangements accordingly, and assign staff to specific guests (if necessary or when requested)
- Check dietary restrictions of guests and inform staff
- Delegate work to staff. This includes:

- Setting up of the restaurant (ensuring cutlery and glasses are set and prepared)
- Observing the general cleanliness of the restaurant
- Handle administration of staff matters which include:

- Ensuring staff punctuality
- Tracking of staff’s overtime
- Planning of the duty roster on a weekly basis
- Performance appraisal
- Monitor monthly inventory of equipment and wines
- Conduct roll-call before lunch and dinner sessions. Roll-call would include:

- Informing staff of dietary restrictions of guests
- Communicating information about assignment of roles / sections
- Communicating daily specials, food that are not available or new on the menu
- Communicating service standards that needs to be achieved
- Conducting short refresher with staff with regards to the menu and wine list
- Conduct training with staff regarding:

- Food knowledge
- Beverage knowledge
- Methods of cooking

During service
- Greet guests at door and send them off after their meals
- Mingle amongst guests to ensure that they are satisfied with the service / food
- Handle customer concerns

Post-service
- Assist in the closing of the restaurant which includes ensuring that all cutlery and clean and put in place and the general cleanliness of the restaurantTo ensure compliance with set of service standard guidelines by Management
- Ensure High Degree of operational efficiency is maintained
- Follow up on supply requirement & oversee daily work schedule / manpower planning.
- Able to perform daily POS closing.
- Provide direction, advise, guideance and fair workload distribution.
- Training of staff via training menu / checklist and weekly report of their progress.
- Ensure overall cleanliness / tidiness of work station and personal hygiene & tidiness of all FOH staff.
- Able to advise guest on food selection / helping guest to resolve issue during operation hours.
- Follow up on restaurant maintenance and others fixture.
- Self Motivate & discipline
- May be called to perform others related tasks not included in this JD.
- Able to prepare reports as & when required.
- Able to handle guest & resolve requirement / feedback courteously / tactfully & diplomatically.
- Able to attend meeting.

Work Location: Compass One / Hillion Mall / Orchard wisma Atria / Paya Lebar Quarter.

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