Duty Engineer

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

As Duty Engineer, you’ll assist the Assistant Chief Engineer in managing the engineering/maintenance of your hotel and ensure the safety and comfort of hotel guests and team members. You’ll become a veteran and perform your duties proficiently. Motivating and training your team with the skills to keep hotels always looking their best.

**Your Day To Day**

**Financial Returns**
- Recommends to the Assistant Chief Engineer, new policies and procedures for a more economical operation and maintenance program
- Participates in the preparation of the annual POMEC Budget
- Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs
- Analyses and monitors energy costs and expenditures for the department
- Works with superior in the preparation and management of the department’s budget and is aware of financial targets

**People**
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities
- Cooperates and communicates with other sections in the Engineering department
- Responsible to issues warnings to his subordinates for infringements of Hotel Rules and Regulations
- Responsible for the proper organization and functioning of the energy management function of the POMEC Department
- Ensures all engineering employees follow the Engineering Standards and Procedures as issued from time to time
- Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
- Provide input for probation and formal performance appraisal discussions in line with company guidelines
- Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

**Guest Experience**
- Interacts and cooperates with Hotel guests and outside contractors as directed by superior
- Drive guest experience by ensuring rooms condition are updated and preventive maintenance at various units/rooms are followed up

**Responsible Business**
- Monitoring the Stay Please system
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

Ideally you have at least 2 years of experience working in a facilities management role and supervising a team. You possess at least a minimum qualification of NITEC/Diploma or equivalent. You are a highly motivated individual who is passionate about providing a high standard on the job.

We’ll reward all your hard work with a great salary and benefits - including a uniform, great employee room discount and superb training opportunities.

Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.