**Job Summary**:
**Responsibilities**:

- Assist to drive relationships across the Club and ensure excellent level of customer service delivery.
- Provide the leadership to ensure a balance between meeting members’ needs and viability of the Club as a business entity.
- Work together with his/her Reporting Officer to grow golf revenue and increase its patronage in the Club in identifying new sales opportunities within existing and new relationships.
- Build and maintain strong relationships with current and new members including unions, tripartite activities and communities in the labour movement, actively engage and support Sales & Marketing team to increase market penetration through the network.
- Leverage on the Club’s key initiatives and cross-functional services, facilities and activities; up-sell and cross-sell the club’s facilities and activities.
- Work closely with Reporting Officer to ensure all Club’s objectives, policies & procedures are adhered to and ensure all golf staff are accountable for compliance of these policies & procedures.
- Be conversant with all Golfing rules, By Laws and Local Rules and deal with all reports, complaints, correspondence with members on rules, violations, handicaps, informing, guiding and educate members on such rules and etiquette as well as to enforce such rules and golfing By Laws and procedures of the Club.
- Assist to manage departmental budget and expenses.
- Assist his/her Reporting Officer in establishing/ amending S.O.P, internal rules, regulations and policies when necessary.
- Any other ad-hoc duties and projects as assigned from time to time.

**Requirements**:

- Diploma/Degree holders in Golf Management or equivalent.
- At least 5 years of working experience in any golf club related administering activities.
- Knowledge of the maintenance of grass greens and golf courses would be an added advantage.

**Unique Knowledge & Skills**
- Strong leadership and able to motivate a team of experienced golf executives, marshals and maintenance crew.
- Able to plan, assign, and supervise the work of subordinates engaged in operations, golf course care and maintenance.
- Excellent communication and good command of written English to liaise with members.
- Flexible and ‘can do’ mentality with excellent communication, manpower and engagement skills.
- Proficient in computer skills.