Captain (F&b)

6 days ago

Tiong Bahru, Singapore Hotel Miramar Singapore Ltd Full time

**Job Overview**:
As a Captain at Hotel Miramar, you will play a pivotal role in ensuring an exceptional dining experience for our guests. You will lead the service team, oversee daily operations, and uphold the high standards of service and hospitality that define Hotel Miramar.

**Highlights**:

- Attractive Salary Package with AWS and Performance Bonus
- Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
- Career Progression
- Training Opportunity

**Responsibilities**:
**1. Leadership and Coordination**:

- Lead and inspire the service team to deliver exceptional customer service.
- Coordinate and communicate effectively with kitchen staff, ensuring seamless collaboration between front and back of house.

**2. Guest Service**:

- Greet and interact with guests to create a welcoming atmosphere.
- Ensure prompt and courteous service, addressing any guest concerns or special requests promptly.

**3. Order Management**:

- Oversee the accurate and timely communication of orders to kitchen staff.
- Verify the quality and presentation of dishes before serving to guests.

**4. Menu Knowledge**:

- Possess in-depth knowledge of the menu, including ingredients, preparation methods, and daily specials.
- Assist guests in making informed choices by providing recommendations and answering queries.

**5. Training and Development**:

- Train and mentor service staff, ensuring they understand Hotel Miramar's service standards and protocols.
- Foster a positive and collaborative team environment.

**6. Quality Control**:

- Conduct regular inspections of the dining area to maintain cleanliness, order, and ambiance.
- Ensure compliance with food safety and hygiene standards.

**7. Guest Engagement**:

- Anticipate guests' needs and create a personalized experience.
- Collect feedback and address any concerns to enhance overall guest satisfaction.

**8. Shift Management**:

- Effectively manage shifts, including staff scheduling and task delegation.
- Adapt to a dynamic work environment, including weekends and holidays.

**Requirements**:

- Possess a minimum of GCE 'N' or 'O' level qualifications.
- Possess WSQ Food Safety and Hygiene Level 1.
- Additional certification in existing and/or new Workforce Skills Qualifications (WSQ) is desirable.
- Familiarity with hospitality software and point-of-sale systems.
- Previous experience in the Food & Beverage/Hotel industry is advantageous.
- Exhibit an excellent service attitude.
- Strong leadership and team management abilities.
- Capable of working in a fast-paced environment.
- Able to work flexible shifts, including weekends and public holidays.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $2,200.00 - $2,800.00 per month

**Benefits**:

- Food provided

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

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