General Manager

**Sofitel and its Ambassadors**

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

**Responsibilities**:

- Develop the business components of the Hotel through providing effective and relationship oriented leadership.
- Be able to coordinate effective and efficient resource allocation through establishing a flexible workforce based on multi-skilling and multi-tasking.
- Taking the time to get to know the guests and be committed to service excellence.
- Team play is imperative and having the time to invest in self and associate development is mandatory.
- Responsible for developing and implementing annual and medium term strategies, championing projects and objectives to achieve profitability and business growth targets as set and agreed by the Hotel.
- Being a visionary, thinking beyond the boundaries and leading by example are expected and not requested.
- Responsible for the development and implementation of the annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the Hotel meet its business targets and drives sustainable profitable growth.
- Be an active participant in the strategic marketing approach to ensure exposure of the Hotel.
- Create active strategies to maintain a strong social media capture.
- Overall responsibility of all Hotel activities to ensure efficiency and high standards of operations in all areas of Hotel.
- Drives high levels of guest satisfaction through the consistent execution of all Corporate brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
- Has proven ability to create innovative and integrated guests experiences in guest accommodation, Restaurant, Bars and Events and in the overall So Spa/So Fit experience.
- Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
- Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
- Communicate effectively the Hotel strategies and situation awareness to all partners: Owner, Management Company and Associates.
- Collaborate with associates to continually review and refresh operational offerings as deemed by locality and region.
- Cultivate a positive culture and formulate strategies to continually improve the guest experiences.
- Communicate effectively the Hotel strategies to the team (where appropriate).
- Cultivate a culture of exploring new strategies on how revenue streams can be developed.
- Create new revolutionary standards.
- Keep ahead of industry trends (you should set the trends rather than follow).

**Key Job Requirements**
- 6 to 8 years of experience as a General Manager/Hotel Manager
- Strong leadership and passion are the keys to succeed in this role.

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.